Data Processing Policies

Third-party endorsements policy

Briefly…

BAR Global doesn’t allow third parties to provide logos or statements that claim to vouch for a member’s trustworthiness. You can include information in your listing about your BAR Global reputation, such as your Feedback ratings. However, you can’t make statements about your reputation as a seller in a way that buyers can’t verify. You also can’t include endorsements from other people or companies that talk about your trustworthiness as a seller, because buyers can’t verify those types of claims. Make sure your listing follows these guidelines. If it doesn’t, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed
  • Statements that guarantee the transaction or item, but don’t guarantee the seller. Examples include:
    • “Satisfaction guaranteed or your money back.”
    • “Protected transaction guaranteed.”
  • Statements about seller confidence because a buyer can easily verify this claim. Examples include:
    • “Buy with confidence! I have over 1,000 positive Feedback ratings.”
    • “Member FDIC”
Not allowed
    • Third-party statements, seals, or logos that vouch for the trustworthiness of a seller, such as:
      • “This BAR Global seller is extremely reliable and reputable.”
      • “Buy with confidence from a trusted seller.”
      • “Reliable seller”
    • Statements, seals, or logos that manipulate BAR Global’s Feedback system because buyers can’t verify these claims. For example, “100% positive Feedback in authentic watches.”

Finally…

Since we can’t verify the trustworthiness claims made by third parties, we don’t allow these claims in listings or products. Manipulating any BAR Global reputation system, such as Feedback ratings, could confuse or mislead buyers.

Prohibited and restricted items

Briefly…

Before listing your item, make sure we allow it on BAR Global, and find out if we have specific rules and conditions on how you should list it. Check the list of prohibited and restricted items below. You also need to make sure that the sale of your item complies with all laws. Make sure your listings and products follow these guidelines. If they don’t, they may be removed, and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account.

Understanding the rules

Our policies are often based on country and state laws, although in some cases, we may also base our policies on input from our members and our own discretion, especially for dangerous or sensitive items. Read and understand our policies before listing items. Follow our guidelines and review our examples so you know beforehand what you can and can’t sell on BAR Global. When selling internationally, read our international trading policy. Although certain items may be legal to sell in your country, they might be illegal elsewhere. The list of prohibited and restricted items below covers items you can list under certain conditions, and items that we don’t allow at all. In our medical drugs and devices policy, for example, while we don’t allow many items (such as contact lenses), we do allow other items under certain conditions (including certain types of medical instruments).

Prohibited and restricted items

  • Academic, beta, and OEM software
  • Adult only category
  • Alcohol
  • Animals and wildlife products
  • Artefacts, archives, antiques, cultural items and grave-related items
  • Autographed items
  • Bootleg recordings
  • Catalogues
  • Chance listings
  • Charity and fundraising
  • Complilation and informational items
  • Contracts
  • Counterfeit currency and stamps
  • Credit and debit cards
  • Currency, selling
  • Digitally delivered goods
  • Drugs and drug paraphernalia
  • Electrical and electronics equipment – examples include cable TV decoders, radar jamming devices, and traffic light control devices
  • Embargoed goods and prohibited countries – examples include items from Cuba
  • Enabling duplication of copy-protected material
  • Encouraging illegal activity
  • Event ticket resale
  • Firearms, weapons, and knives – examples include pepper spray, replica firearms, and stun guns
  • Food
  • Gaming machines (slot or fruit machines)
  • Government, transit, and postal items and official items – examples include aeroplane operations manuals, public transportation employee uniforms, and Royal Mail mailbags
  • Hazardous, restricted or regulated materials – examples include batteries, fireworks and refrigerants
  • Human remains and body parts
  • International trading
  • Items encouraging illegal activity – examples include an eBook describing how to create methamphetamine
  • Jewellery
  • Lock-picking devices
  • Mailing lists and personal information
  • Medicine and healthcare products – examples include prescription drugs, contact lenses, pacemakers, and defibrillators
  • Multi-level marketing, pyramid and matrix programs
  • Offensive material – examples include ethnically or racially offensive material and Nazi memorabilia
  • Perfume and cosmetics
  • Personal relationships and services
  • Pesticides
  • Plants and seeds
  • Police-related items
  • Presale listings
  • Property
  • Recalled items
  • Recordable media
  • Replicas, counterfeit items, and unauthorised copies
  • Stamps, currency, and coins
  • Stocks and other securities
  • Stolen property
  • Surveillance equipment – examples include wiretapping devices and telephone bugging devices
  • Tobacco
  • Travel
  • Used clothing
  • Used cosmetics
  • Vouchers
  • Weeds

Reporting policy violations

If you see a listing that violates one of our policies, report it by selecting Report item in the item details. If we determine that a listing or product has violated a policy, we email the seller and the buyer to let them know that we’ve removed the listing or product from BAR Global.

Images and text policy

Briefly…

When creating listings or product pages, members should write their own description and take their own photos. Buyers like to see images and descriptions that accurately represent an item they are purchasing. If you use text or an image that was created by someone else be sure that you have permission to use the text or image from the rights owner or creator. If your image or text is being used by another member
  • You may contact the other member to ask if they’ll remove your image or text from their listing.
Keep in mind, when you create a listing or product page you give BAR Global and it’s members permission, through our user agreement, to use your images and product details. Your content may be added to the BAR Global product catalogue, at our discretion. Content added to the catalogue may be used by other sellers in their BAR Global listings.

What are the guidelines?

Your listing or product page should follow these guidelines. You should use your own pictures when creating a listing. If you’re using someone else’s photos and text, make sure you have permission from the rights owner or creator. Allowed
  • Images and text you created yourself
  • All BAR Global product catalogue images and text
Restricted You should be sure you have permission from the rights owner or creator before you use the following:
  • Images or text copied from websites or internet searches
  • Stock photos and text
  • Information from product packaging
    • It’s usually OK to use information such as measurements, weight, or other item specifications that are necessary to describe the item that you simply can’t say any other way. However, you should avoid using any other text from product packaging.
  • Scans or text copied from catalogues or advertisements

Item location misrepresentation policy

Briefly…

Sellers must be clear and accurate about the location their item will be delivered or picked up from. We don’t allow false, inaccurate, vague, or misleading information about the location of an item in the Item location field or description. When listing items for sale, sellers are expected to provide the city, state and country of their item so postage costs and delivery times can be accurately calculated and communicated to buyers. Also, if there is a location stated in the item description, it has to match the location in the item location field. Make sure your listing follows these guidelines. If it doesn’t, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed
  • Accurate descriptions (the city and state or city and country match appropriately)
    • Hong Kong, China
    • Sydney, Australia
    • Omaha, Nebraska, United States
Not allowed
  • Giving an incorrect item location. For example, indicating that the item is in the U.S. when it is actually being sent from China.
  • Inaccurate, vague, or misleading descriptions (the city and state or city and country don’t match)
    • Beijing, United Kingdom
    • Hong Kong, United Kingdom
    • Worldwide, Singapore
    • Direct from manufacturer to, United States
    • Somewhere in Florida, United States
  • A location in the item description, if stated, that doesn’t match the item location field
  • Inconsistencies in return policy versus item location resulting in higher costs or confusion for buyers

Duplicate Listings Policy

Briefly…

The duplicate listings policy is designed to help you list in a way that makes it easy for buyers to find and compare items that interest them. You can’t have more than one fixed price listing of an identical item at the same time. These restrictions on duplicate listings include listing an identical item in different categories or listing an identical item using different usernames. Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

What are duplicate listings?

Listings are considered duplicates if they are for items that have no significant difference between them, or if the listings appear to be for the same item in search results. To prevent your listings from being treated as duplicates, make sure you clearly show the differences in the title, price, condition, photo, subtitle, item specifics, or in the parts compatibility areas of a listing. Make sure you use relevant item specifics, and include product identifiers like EANs and MPNs when applicable, to differentiate your items and boost visibility. We may also look at other parts of the listing, such as the description, to determine whether it’s a duplicate. Top tips to make sure your listings comply with the policy and have the best possible position in BAR Global’s Best Match search results
  • List identical items in one multi-quantity fixed price listing
  • List items with variations, such as size and colour, in one fixed price listing with variations
  • List items that fit multiple vehicles in parts compatibility listings. Don’t include the compatible vehicles in the title

What are the guidelines?

Follow these guidelines to make sure your listings follow our listing policies and have the best possible position in BAR Global’s Best Match sort order. Allowed
  • Separate listings for items that are similar but not identical, as long as the differences are clearly reflected in the title, subtitle, price, photos, condition, item specifics, or parts compatibility areas of a listing
  • One fixed price listing with variations
  • One fixed price listing offering multiples of an item
  • Two or more listings to sell bundles or item lots, where the lots or bundles are very different and clearly satisfy different buyer needs. Be sure to use the Bundle listing item specific. For example, a camera with a lens and accessory kit meets a different buyer need to a camera body
  • Listings with more than one product number, product name, or brand in the listing as long as the item is specifically made to fit each product and the listing complies with our search and browse manipulation policy
  • Separate listings for items that are identical except for condition, such as 1 new, 1 used and 1 refurbished item
Restricted
  • Bundles with minor variations should be listed in a single fixed price listing with variations. For example, a camera with a choice of a 2GB memory card, 8GB memory card or 64GB card should all be listed as variations in a single listing
  • Separate listings for items made to fit specific products, models, or brands – such as connector cables, phone chargers or auto parts. You can have up to 5 fixed price listings per item for these types of products
This exception does not apply to generic or universal items that fit all or most products (for example, AA batteries) Separate parts compatibility listings in Motors Parts & Accessories categories. You can use up to 5 separate listings for identical parts as long as:
  • The parts compatibility listings table shows different vehicle matches in each listing
  • The compatibility tables are filled with the maximum number of different vehicles selected by the seller (between 1,000 and 3,000, depending on the category), before creating additional listings. (This maximum number of different vehicles must not include any vehicles that are the same as in the other listings)
Not Allowed
  • Separate listings for identical generic or universal items – such as AA batteries, generic lens caps, generic cases and cables – listed as being compatible with certain products
  • Separate listings for identical items compatible with several products or models where the same compatible models are displayed in all listings.
  • More than one listing for items that aren’t significantly different or don’t satisfy a different buyer need, including bundles with minor variations of accessories. For example, separate listings for an electronic item bundled with 10 accessories and one listing for the same set plus 3 more accessories. In this case, the items should be listed in one multi-quantity fixed price listing.
  • More than one listing when an inconsequential bonus or free item is added as a bundle
  • Separate parts compatibility listings for identical parts in BAR Global Motors Parts & Accessories with the compatible vehicles listed in the title and the parts compatibility table
  • Listings for identical items with an additional item of insignificant value added to create a listing that appears different. For example, you can’t have one listing for a Dell computer with a mouse pad, and another listing for the same model Dell computer with a package of paper clips.

Rules and Policies for Buyers

Briefly…

This policy outlines our expectations for buyer behaviour. When buyers don’t meet these standards, sellers can report abusive behaviour. Engaging in the unacceptable behaviour outlined in this policy may result in a range of actions, including issuing warnings to buyers, under certain circumstances blocking buyers from requesting returns or refunds, blocking buyers from opening claims, and account suspension. When we review a report of a member violating our policies, we look at the circumstances, including the members’ history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren’t sure about something, we may not take any action. Also, because we respect our members’ privacy, we can’t discuss the results of any investigations.

Don’t demand something not offered in the original listing

Not allowed
  • Requesting a shipping service not offered by the seller
  • Requesting the seller ship to an address other than what you included in checkout
  • Requesting to use a payment method not offered during checkout
  • Requesting the seller hold your item so you can pay later
  • Requesting a partial refund without returning the item
  • Request additional items or services not included in the original listing or asking for a discount
  • Finding an item on BAR Global and taking the sale off BAR Global
Allowed
  • Select one of the shipping services offered by the seller when you checkout
  • Updating your address in your BAR Global account before you checkout
  • Pay for your item through a payment option offered at checkout
  • Pay for your item within two days
  • Returning an item in accordance with the seller’s returns policy
  • Purchase items according to the terms included in the original listing
  • Finding an item on BAR Global and completing the sale on BAR Global

Don’t make false claims

Not allowed
  • Claiming an item was not received when it was delivered
  • Claiming an item was not as described in order to return the item when the seller did not offer free returns
Allowed
  • Claiming an item was not received when it has not been delivered by the latest estimated delivery date
  • Claiming an item was not as described when the item you received did not match the description in the original listing

Don’t misuse returns

Not allowed
  • Returning an item other than the original item received
  • Using or damaging an item and then returning it
  • Returning an item with the reason that it was not as described when it was described accurately
Allowed
  • Returning the original item that was received in its original condition
  • Returning an item with the reason that it was not as described when it was described inaccurately

Don’t abuse the buyer protection programmes

Not allowed
  • A pattern of excessively opening BAR Global Money Back Guarantee requests or external payment disputes or chargebacks
  • Opening claims or harassing sellers about an item not received before the latest estimated delivery date has passed
  • Opening a BAR Global Money Back Guarantee request or external payment disputes or chargebacks: – When you have already received a refund from the seller or reimbursement from your payment provider – When you haven’t paid for an item – As retaliation against a seller following a previous disputeAllowed
  • Opening either a BAR Global Money Back Guarantee case or external payment dispute or chargeback, if you have not received the item or after the item you received didn’t match the description in the listing
  • Opening a BAR Global Money Back Guarantee refund request case when you didn’t receive the item and you haven’t been able to resolve the issue with the seller

Finally…

Acceptable buying practices include adherence to the following policies.
  • Communications: Your communications with sellers via email, BAR Global Messages or Community discussion boards should comply with our member-to-member contact policy.
  • Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.
  • Unwelcome and malicious buying: We consider buying an item when you have no intention of completing the transaction, or circumventing a seller’s buyer requirements, to be unwelcome and malicious buying.
  • Contact information: All BAR Global members must keep their account details up to date. We take action when we know that a member has false or missing contact information.

False or missing contact information policy

False or missing contact information policy overview

BAR Global members are required to provide accurate contact information such as their name, address, or telephone number when registering on BAR Global . BAR Global members are not allowed to use a fax or disconnected number as a telephone number. Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions, including restrictions of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed
  • Providing your correct name, address, and telephone number
  • Keeping your contact information up to date. You can update your personal information in Settings and checkout. Learn more about changing your account information.
Not Allowed
  • Falsifying or omitting contact information such as a name, address, or telephone number
  • Failing to register a contact name along with the business name, for a business account
  • Using a fax number as a telephone number
  • Using a disconnected telephone number