Our Policies


Welcome to BAR Global. By accessing BAR Global app and its related websites, services, applications or tools (Collectively referred to as “BAR Global”) you are agreeing to the following terms, including those available by hyperlink, which are designed to make sure that BAR Global works for everyone. These Terms of Use constitute a legally binding agreement between you and BAR Global Limited and are effective as of 1 September 2019 for current users, and upon acceptance for new users. You accept these Terms of Use by clicking the “Sign Up” button when registering a BAR Global account and by otherwise accessing BAR Global, including posting an item; or as otherwise indicated on BAR Global.

Abusing BAR Global

Without limiting other remedies, we may limit, suspend, or terminate your user account(s) and access to our Services, restrict or prohibit access to, and your activities on, our Services, remove or demote or otherwise restrict the visibility of listings, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:

  • we think that you are creating problems or possible legal liabilities for us, our users, suppliers or other third parties;
  • we think that such restrictions will improve the security of the BAR Global community or reduce our or another BAR Global user’s exposure to financial liabilities;
  • we think that you are infringing the rights of third parties;
  • we think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies or abuse our employees or users;
  • despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us; or
  • you fail to make, or it is evident that you are unable to make, full payment of any fees due for our Services by your payment due date.

When a buyer or seller issue arises we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement, and to do the right thing for both buyers and sellers.

Global Marketplace

Some of BAR Global’s features may display your ad on other sites, services, applications or tools (together a “Platform”) that are part of the global BAR Global community, or on third party Platforms, including social media channels. By using BAR Global, you agree that your ads can be displayed on these other Platforms and media channels. The terms for our other BAR Global Platforms are similar to these terms, but you may be subject to additional laws or other restrictions in the countries where your ad is posted. When your ad is posted on another Platform, you may be responsible for ensuring that it does not violate such other Platform’s policies. We may remove your ad if it is reported on BAR Global app, any BAR Global Platform, or any third party Platform, or if we believe it causes problems or violates any law or policy.

Fees

The admin fees are based on percentage of transaction value.

The fees we charge for selling items are three-tiered.

  1. We may charge fees based on contractual agreement with the seller,
  2. We may charge fees based on the type of product,
  3. or We may charge the default fixed fees. 

We may introduce new fees from time to time by posting the changes on the BAR Global site 30 days in advance. You may close your account without penalty within 30 days of such notice being given.

If you are a seller, you are liable for transaction fees arising out of all sales made using some or all BAR Global Services, even if sales terms are finalised or payment is made outside of BAR Global. In addition, if you are a seller and you offer or reference your contact information or ask for a buyer’s contact information, you may be liable to pay a final value fee in consideration for the introduction to a buyer for that item on the BAR Global site, even if the item does not actually sell.

You are required to have a paypal email address on file when selling on BAR Global. This is used for paying out funds into your bank account.

Seller fees don’t purchase exclusive rights to item exposure on BAR Global whether on a web page, mobile app, or otherwise. We may display third party advertisements (including links and references thereto) or other content in any part of our Services, at our sole discretion.

Listing Conditions

When listing an item, you agree to comply with the rules for listing and selling practices policy and that:

  • you are responsible for the accuracy, content and legality of the item listed and agree to list in accordance with the prohibited and restricted items policy;
  • your listing may not be immediately searchable by keyword or category for up to 24 hours. BAR Global does not guarantee exact listing durations;
  • you are responsible for all taxes (including but not limited to penalties, fines, charges, or late payment interest) related to your sales on the BAR Global site. To the extent possible under English law, you shall pay to us as a debt on demand all costs incurred by us, including but not limited to tax, penalties and interest, levied by any competent tax authority due to your failure to provide a valid VAT registration number and/or your failure to pay any such taxes, penalties or interest;
  • content that violates any of BAR Global’s policies may be modified, obfuscated or deleted at BAR Global’s discretion;
  • We may revise product data associated with listings to supplement, remove, or correct information;
  • where your listing appears in search and browse, results may be based on certain factors such as listing format, title, delivery miles, end time, keywords, price and postage cost, Feedback, BAR Global policy compliance and detailed seller ratings. 
  • BAR Global’s duplicate listings policy may also affect whether your listing appears in search results;
  • meta-tags and URL links that are included in a listing will be removed or altered so as to not affect any search engine results;

Accordingly, to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.

Purchase Conditions

When buying an item, you agree to comply with the rules for buyers and that:

  • you are responsible for reading the full item listing before making a commitment to buy;
  • you enter into a legally binding contract to purchase an item when you commit to buy an item.

International buying, selling and translation

Sellers and buyers are responsible for complying with all laws and regulations applicable to international sales, purchases, and postage of items. Many of our Services are accessible to international sellers and buyers. We may offer certain programmes, tools and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion.

Your items may be listed on one or more of BAR Global’s international online platforms in addition to the BAR Global app. 

You authorise us to use automated tools to translate your BAR Global content and member to member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy or availability of any translation is not guaranteed.

Content

When providing us with content (including causing content to be posted using our Services), you grant us a non-exclusive, worldwide, perpetual (or for the duration of any copyright or other rights in such content), irrevocable, royalty-free, sublicensable (through multiple tiers) right to use the content (including, without limitation, creating and using derivative works), and you authorise us to exercise any and all copyright, trademark, publicity, database or other intellectual property rights you have in or to the content in any media known now or developed in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights in the content and promise not to assert such rights or any other intellectual property rights you have in the content against us, our sublicensees or our assignees.

We try to offer reliable data, but cannot promise that the content provided through the Services will always be available, accurate, complete and up-to-date. You agree that BAR Global is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not hold or attempt to hold us or our product data providers liable for inaccuracies. You agree to ensure that the content directly associated with your listings is and remains accurate, and that you continue to fully comply with this User Agreement and all BAR Global policies. 

The name “BAR Global” and other BAR Global marks, logos, designs and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of BAR Global in the UK and other countries. They may not be used unless expressly authorised by BAR Global in writing.

Data protection and Privacy

  • You and BAR Global shall process personal data received under and/or in connection with this User Agreement each as a separate and independent controller. In no event will BAR Global and you process personal data under and/or in connection with this User Agreement as joint controllers or in a controller-to-processor relationship. As such separate and independent controllers, you shall be individually and separately responsible for complying with the obligations that apply to you as a controller under applicable data protection laws.
  • You shall comply with your obligations under applicable data protection laws (including but not limited to Regulation (EU) 2016/679 (EU General Data Protection Regulation “GDPR”) and supplementing EU and local data protection laws. This includes, but is not limited to, the obligation to provide appropriate safeguards for the transfer of personal data to a third country or an international organisation.
  • You shall process personal data received from BAR Global exclusively for the purpose(s) you received the personal data under and/or in connection with this User Agreement. You shall erase the personal data received under this User Agreement immediately after the respective purpose(s) has/have been fulfilled. Any further processing of the personal data is not permitted except when legally required (e.g. if a retention obligation applies).
  • Failure to abide by the aforementioned obligations may result in disciplinary action up to and including account suspension.

Restricting Funds

To protect against the risk of liability, BAR Global has at times recommended, and may continue to recommend, that PayPal’s payout of funds to a seller’s PayPal account must be based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value or the filing of a case. This may result in BAR Global determining to restrict payout of funds in your BAR Global account.

Returns

You agree to comply with our Returns Policy.

When an item is returned, to refund the buyer, you must notify  and authorise BAR Global to reverse the refund amount (in the same currency) from your BAR Global account. If the buyer returns an item because it does not match the listing description, sellers will usually be responsible for return postage costs.

The cost of return shipping for an item that is not as described is the seller’s responsibility.

When a transaction is cancelled, you automatically authorise BAR Global to reverse the refund amount (in the same currency) from the seller’s BAR Global account, to the buyer. See our Cancel Transaction Policy for more details.

Money Back Guarantee

Most BAR Global sales go smoothly, but if there’s a problem with a purchase, the BAR Global’s Money Back Guarantee helps buyers and sellers communicate and resolve issues. The BAR Global Money Back Guarantee policy is part of this User Agreement and is incorporated by reference. You agree to comply with the policy and permit us to make a final decision on any case.

Sellers must have a valid PayPal email address on file with BAR Global. Sellers may change this email address by using BAR Global app. If we resolve a case in the buyer’s favour, or if a seller chooses to reimburse a buyer, BAR Global may remove funds from the seller’s BAR Global account to reimburse the buyer for the full cost of the item and postage. Where there are insufficient funds in the seller’s BAR Global account, we will directly refund the buyer and charge the seller’s designated PayPal email address or put the amount on the seller’s invoice.

For this purpose, you, in the capacity of a seller:

  • authorise and instruct us to collect or reverse variable amounts from your BAR Global account to carry out a buyer reimbursement;
  • authorise and instruct us to collect or reverse variable amounts in other currency holdings (representing payments related to eligible claims) from your BAR Global account to carry out a buyer reimbursement where you do not have sufficient funds available in the transaction currency;
  • authorise and instruct us to restrict your access to funds (the restriction will apply up to a sum equivalent to the cost of the item and original postage costs paid by the buyer) in your BAR Global account at any point during the resolution process. (This may result in BAR Global determining to restrict funds in your BAR Global account in order to manage BAR Global’s risk exposure pursuant to BAR Global policies. 
  • authorise and instruct us to charge the payment method you select to recover the amount we pay to the buyer (in cases where we refund the buyer directly); and
  • authorise and instruct us to place the reimbursement amount on the seller invoice, including but not limited to the cost of any return postage labels.

You acknowledge and agree that your authorisations above will be made on a recurring basis and on various dates as required by us to implement the terms of the BAR Global Money Back Guarantee policy. For future claims, where we resolve a dispute in the buyer’s favour, we will notify the seller and continue to charge the seller’s preferred payment method. If sellers do not provide BAR Global with a valid reimbursement method, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies. We may suspend the BAR Global Money Back Guarantee policy without notice if we suspect abuse or interference with the proper working of the policy.

Correcting mistakes in payments to buyers and sellers

We reserve the right to fix any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used for the BAR Global Money Back Guarantee refund or reimbursement.

Global Shipping Programme

At the moment, BAR Global does not support any Global Shipping Programme. For items that are located in the UK and that are purchased from you by an international buyer in a country other than UK, you agree to be responsible for any extra costs and risks during such deliveries.

Fulfilment Options

You (the seller) may add certain fulfilment options (delivery, postage or collection)  to your listings in order to help charge the correct sales amount to the buyer. You are responsible for the accuracy of any fulfilment option and charges.

Liability

We try to keep BAR Global and its Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. App content update and other notification functionality in BAR Global’s Services may not occur in real time. Such functionality is subject to delays beyond BAR Global’s control.

We (including our parent, subsidiaries, affiliates, directors, agents and employees) shall not be liable to you in contract, tort (including negligence) or otherwise for any business losses, such as loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not reasonably foreseeable by us arising, directly or indirectly from:

  • your use of or your inability to use our Services;
  • pricing, postage or other guidance provided by BAR Global;
  • delays or disruptions in our Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Services;
  • damage to your hardware device from the use of any BAR Global Service;
  • the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
  • a suspension or other action taken with respect to your account or breach of the Abusing BAR Global section;
  • the duration or manner in which your listings appear in search results as set out in the Listing conditions section; or
  • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. This is especially so if you are a consumer.

You accept sole responsibility for the legality of your actions under laws applying to you and the legality of any items you list on any of our sites.

Although we use techniques that aim to verify the accuracy and truth of the information provided by our users, user verification on the internet is difficult. BAR Global cannot and does not confirm, and is not responsible for ensuring, the accuracy or truthfulness of users’ purported identities or the validity of the information which they provide to us or post on our sites.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of

(a) any amounts due under the BAR Global Money Back Guarantee up to the price the item sold for on BAR Global and its original postage costs,

(b) the amount of fees in dispute not to exceed the total fees which you paid to us in the 12 months prior to the action giving rise to the liability, or

(c) £100.

Nothing in this User Agreement shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees, or for any other liability that cannot be limited or excluded by law.

Compensation

You will compensate us in full (and our officers, directors, agents, subsidiaries, joint ventures and employees) for any losses or costs, including reasonable legal fees, we incur arising out of any breach by you of this User Agreement, your improper use of BAR Global’s Services or your breach of any law or the rights of a third party.

Legal Disputes

If a dispute arises between you and BAR Global, we strongly encourage you to first contact us directly to seek a resolution by contacting Customer Support. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. Any claim, dispute or matter arising under or in connection with this User Agreement shall be governed and construed in all respects by the laws of England and Wales. You and BAR Global both agree to submit to the non-exclusive jurisdiction of the English courts.

In simple terms, “non-exclusive jurisdiction of the English courts” means that if you were able to bring a claim arising from or in connection with this User Agreement against us in court, an acceptable court would be a court located in England, but you may also elect to bring a claim in the court of another country instead. English law will apply in all cases.

Finally

If any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.

You agree that we may at any time and without notice set-off any of the amounts held in BAR Global user accounts held or controlled by you with any fees, charges or other amounts you owe us and (unless prevented by insolvency law) any such amounts you owe other members of the BAR Global group (including, without limitation, in respect of any services provided by any member of the BAR Global brand). Our right to set-off means that we may deduct such fees, charges or other amounts mentioned in this paragraph from an BAR Global credit balance held or controlled by you.

We may assign our rights and obligations under this User Agreement in accordance with the below (but without your prior express consent), provided that we assign the User Agreement on the same terms or terms that are no less advantageous to you.

Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.

If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

We may amend this User Agreement at any time by email, or via the Messages section of BAR Global app or by posting the amended terms on www.barglobal.net. All amended terms shall automatically be effective 30 days after they are initially posted. Your continued use of our Services after the effective date of these amended terms constitutes your acceptance of them.

This User Agreement may not be otherwise amended except through mutual agreement by you and a BAR Global representative authorised to do so.

The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the BAR Global site.

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement. A person who is not a party to this User Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this User Agreement but this does not affect any right or remedy of a third party specified in this User Agreement or which exists or is available apart from that Act.

BAR Global works to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify us and we will investigate.

The User Agreement and all policies posted on our site are the entire agreement between you and BAR Global and supersede all prior understandings and agreements of the parties.

The following Sections survive any termination of this User Agreement: Fees (with respect to fees owed for our Services), Content, Liability, Compensation, Legal disputes and the release contained in this General section. Legal notices shall be served by registered mail to BAR Global Limited, Suite 208 Regent Business Centre, 291 Kirkdale, Sydenham , London, SE26 4QD. We shall send notices to you by email to the email address you provide to BAR Global during the registration process. Notice to you shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by registered mail to the address provided during the registration process. Notices sent to either party by registered mail shall be deemed to have been received by that party three days after the date of mailing.

Selling Practices Policy

Briefly…

Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction.

Some of the simplest things you can do are to provide accurate and consistent details about your items and to be clear and specific about the terms and conditions of the sale. You should also make every effort to provide excellent customer service from start to finish, including:

  • Charging reasonable postage and packaging costs
  • Specifying your dispatch time and returns policy in your listing
  • Responding to buyers’ questions promptly
  • Being professional throughout the transaction
  • Making sure the item is delivered to the buyer as described in your listing
  • Frequently reviewing and updating listings to make sure all information – such as inventory status and item condition – is accurate and up to date

To help you meet our seller performance standards, we have some basic requirements all sellers must meet. We also have tips on how you can meet – and exceed – buyers’ expectations.

Also, if you’re a business seller, you should ensure that you include a URL to your comprehensive returns policy within your BAR Global account. Learn more about your returns obligations.

If you’re a private seller, you should include a returns policy, which sets out the circumstances in which you will accept returns and any relevant timelines.

To help you meet the minimum performance standards on BAR Global, we’ve outlined the basic requirements regarding selling practices below. In addition, we have included a few best practices that can assist you as a seller to both meet and exceed buyer expectations.

What are the guidelines?

Make sure you follow the guidelines below.

If you don’t, you may be subject to a range of actions:

  • We may limit, restrict, or suspend you from buying, selling or using site features.
  • All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees.
  • You may also forfeit special account status and any discounts.
  • You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

Postage service

Buyers expect their items to be delivered on time, especially when they pay additional fees for express delivery services. Using a slower delivery service than the one selected by the buyer during checkout may result in the item being delivered later than expected, and an increase in claims for items not received.

What to do:

  • Offer delivery service options in your listings only after reviewing their costs and delivery speeds
  • Post items using delivery services with features that meet or exceed those the buyer selected

What not to do:

Use delivery services with features that do not meet those selected by the buyer. For example, using “Royal Mail Tracked 48” with a maximum delivery estimate of 3 days when the buyer selected “Royal Mail Tracked 24” with a delivery estimate of 1 day

Postage and related charges

Be sure to specify postage and related service charges in your listings. It’s against our rules to provide unclear or misleading delivery information or to charge unreasonable fees for postage and related services.

What you can charge:

  • Actual postage cost: This is the final postage charged. Consider what others in the market charge for delivery of the item being sold to ensure you remain competitive. Also be consistent with BAR Global policies for the postage charges for the category you are listing in
  • Packaging cost: This can include the cost of packaging materials
    Delivery confirmation and extra services: If these options are offered to the buyer, you can only charge what they actually cost. Examples of services including:
    – Proof of postage
    – Recorded delivery
    – Proof of delivery
    – Signed for proof of delivery
    – Special dispatch fees
  • Tax and government imposed fees: Only applicable duties, VAT or equivalent taxes may be charged
  • Categories with maximum postage charges

Free postage

You can offer free postage to your listing.

What you’re not allowed to charge:

  • Insurance: Sellers aren’t allowed to charge a separate fee for insurance, although they still need to make sure their item arrives as described. Business sellers may choose to purchase postal insurance; however, they can’t pass this cost onto buyers
  • Tariffs, duties, and customs fees: For international transactions, sellers aren’t allowed to collect tariffs, duties, or customs fees. (Buyers may be responsible for paying these fees as required by country laws.)
    Don’t inappropriately classify an item as a gift in order to avoid certain duties, tariffs, or customs fees. UK law prohibits submitting false or misleading customs information.

Under the Electronic Commerce (EC Directive) Regulations 2002, business sellers must provide clear indications of price, if relevant, including any delivery or tax charges and your VAT number, if your online activities are subject to VAT.

In addition, the Consumer Protection from Unfair Trading Regulations 2008 prohibit business sellers from engaging in unfair commercial practices which harm consumers’ economic interests. The provision of information about prices is one form of commercial practice.

In particular, the regulations prohibit business from:

  • Misleading consumers about the price of a product, or the manner in which the price is calculated
  • Misleading consumers as to the existence of a specific price advantage
    Omitting information on the price or any related charges including taxes, delivery and postage charges, unless these are already apparent from the context
  • Misleading or confusing information about the applicability of taxes or customs fees that may be payable on the item which are not included in the sale or postage price

Delivery and dispatch time

Buyers want to know when they can get their items.

What to do

  • Clearly and accurately specify in your listing when the item will be dispatched
  • Use tracking, delivery confirmation, or signature confirmation to ensure that both you and your buyer can track the package and know when it will be delivered
  • For items above £150, use delivery and signature confirmation which will help to protect you should a request be opened that the item wasn’t received
  • You’ll receive an automatic 5-star detailed seller rating for Dispatch time when a transaction meets the following criteria: you specify either same or 1 working day handling and upload tracking information within 1 working day of receiving payment, plus tracking data then shows delivery within 3 working days or less

What not to do

You should not:

  • Say that you’re not responsible for item delivery, or for ensuring that the item is delivered. For example, these statements aren’t allowed:
    ‘I’m not responsible for the item once it’s been dropped in the mail’
    ‘I’m not responsible for items lost in the post’
    ‘Without insurance, I can’t be responsible for items lost in the post’

Types of fulfilment that don’t require dispatch time

  • Delivery by hand.
  • By Email
  • By Collection

Terms and conditions

It’s important that you clearly specify the terms and conditions of the sale in your listing so that buyers know what to expect.

What to do

  • You’re required to include the following details in your listing:
    – Return policy
    – Delivery method, postage costs and other information
    – Taxes and any applicable government imposed fees (such as electronic waste disposal fees)
    – Terms of the transaction
  • You’re required to meet the expectations you’ve set in your listing:
    – Ensure the safe delivery of the item within the timeframe stated in your listing
    – Items you list must be in your inventory or you must have an existing agreement with a third party to fulfil the delivery of the item under the terms of your listing

What not to do:

You must not provide inconsistent or misleading information on the terms and conditions of the sale.

Here are some things you must not do:

  • Change the terms of the sale once a buyer has committed to purchase the item
  • List different postage charges in the listing description and the postage fields of your item form
  • State that you accept returns in the listing, but refuse to honour it after the item has been purchased, even if the item meets your stated requirements

Tracking

Providing tracking details for items you’ve sold is an industry standard and something that your buyers expect. Tracking data lets buyers know where their item is throughout the dispatch and delivery process, and can be critical in cases where the buyer claims they didn’t receive an item.

What to do

  • Upload accurate tracking details
  • Upload tracking details within your specified handling time
  • Mark the item as Dispatched in the BAR Global app once it has been sent

What not to do

  • Upload information other than valid tracking in the tracking field, including tracking not associated with the transaction
  • Upload tracking information later than the dispatch time window promised in your listing

Item location misrepresentation

When a buyer purchases an item, they expect it to be dispatched from the item location included in the listing. Including false, inaccurate, vague, or misleading item location information may lead to confusion around delivery time and postage costs.

What to do

  • Include accurate item location descriptions. The city and state, or city and country should match appropriately. For example:
    • Hong Kong, China
    • Sydney, Australia
    • Omaha, Nebraska, United States

What not to do

  • Provide incorrect or inaccurate item location
  • State ‘UK’ when the item is actually being dispatched from China
  • Include inaccurate, vague, or misleading item location descriptions, such as:
    • Beijing, United Kingdom
    • Hong Kong, United Kingdom
    • Worldwide, Singapore
    • Direct from manufacturer to, United States
    • Somewhere in Florida, United States
  • Include item location information in the item description that doesn’t match the information in the item location field
  • Include inconsistent information in your return policy around the item location which may result in higher return costs or confusion for buyers

Item description


The listing page is where buyers get most of their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive an item. It’s important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way.

What to do:

You must:

  • Describe only the item you’re selling in the listing and the terms of the sale
  • Provide complete and accurate details
  • Specify the condition of the item
  • Explain any defects or flaws on the item – this helps avoid problems or buyer dissatisfaction

When selling used, refurbished, or flawed items, we recommend you also include pictures of the actual item for sale, in addition to a stock photo.

Cancel transactions

Occasionally, you may need to cancel a transaction because the item is broken, you made a mistake in your listing or the item is out of stock. In these cases, you must first contact the buyer and let them know that you are cancelling the transaction and the reason why. Make sure you use the correct process in BAR Global to cancel these transactions. 

What to do

  • Inform the buyer that you are cancelling the transaction with the reason
  • Cancel the transaction up to 30 days after the sale
  • Use the correct process in BAR Global app to cancel the transaction:
    • Go to Orders > Sales Orders and locate the item. Tap the  arrow button, and tap the Cancel icon. Or;
    • Go to Order Tracker and tap the Cancel icon.
    • Choose a reason for the cancellation and follow the on-screen instructions

What not to do

  • Not informing the buyer that you are cancelling the transaction
  • Cancelling the transaction more than 30 days after the sale
  • Not using the correct process in BAR Global to cancel the transaction
  • Select the wrong cancellation reason in order to avoid a defect on your account

Communication

Do whatever you can to provide excellent customer service. Meeting or exceeding buyers’ expectations can help you improve your performance on BAR Global.

What to do

  • Respond promptly to any questions during the buying process, and after the item has been purchased
  • Be friendly and professional in all communications, including emails
  • Send delivery updates with tracking information, if available
  • Be responsive to any buyer concerns or problems

What not to do

You must not:

  • Use swear words or offensive language with anyone on BAR Global
  • Send anyone on BAR Global inappropriate images including nudity, profanity or other general content not related to an BAR Global listing
  • Use expressions such as ‘optional insurance’ or ‘fake buyer’ and threaten to leave negative Feedback (even though sellers aren’t able to leave negative Feedback for buyers)

Under the Electronic Commerce (EC Directive) Regulations 2002  you must provide the following information in your BAR Global account:

  • Full contact details for your business, including the geographical address
  • Details of any relevant trade organisations to which you belong
  • Details of any authorisation scheme relevant to your online business
  • Your VAT number, if your online activities are subject to VAT

In your listings, you must provide:

  • Clear indications of price, if relevant, including any delivery or tax charges

Advertising

When viewing any listing, buyers expect the information contained within the listing to be fair, honest and not misleading. It is your responsibility as a seller to make sure that you comply with those principles when creating your listings.

These principles are generally enforced by the Advertising Standards Authority (“ASA”). Further details can be found in the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (the Cap Code) and guidance and resources can also be found on the ASA’s site.

It is highly recommended that before you create any listings you read through the CAP Code to help you understand what you must and must not do when creating your listings.

Returns

Legal obligations for business sellers

If you trade as a business, you’re legally obliged to sort things out for your buyer if an item is faulty or arrives damaged. A consumer buyer also has the right to return an item to you if they change their mind.

To find out more about handling returns, see our Business seller policy.

What to do

If you’re a business seller, you’re required to specify if items can be returned.

If you accept returns, use the fields provided to specify:

  • The time period in which a buyer must notify you about a return
  • Who pays for return postage
  • How the refund is issued

In the Returns Preferences of your BAR Global account, you should also be specific about:

  • If there are item conditions required for return, clearly state those conditions (Note: Under the Consumer Contracts Regulations, business sellers cannot insist that buyers return the item in a certain condition)
  • How the refund is issued (for example, a merchandise credit, or exchange for an identical item)
  • How long it will take for a return to be processed and the money refunded back into the buyer’s account. Depending on the payment method, the time frame for a refund to be issued should normally not exceed 5 working days

What not to do

  • You are not legally permitted to charge restocking fees or any type of administration fee
  • Under the Consumer Contracts Regulations, business sellers cannot insist that buyers return the item in a certain condition
  • Include returns information in your item description in a way that buyers may not see it.

About requests

Even if you specify that you don’t accept returns, a buyer may be able to open a request for eligible items if the buyer didn’t receive an item or the item doesn’t match the listing description.

It’s important that you reply quickly. You have 8 calendar days to respond to a buyer’s request.

Keep in mind that your seller status and search visibility may be affected by the number of open and closed requests without seller resolution.

Product availability

When buyers purchase an item on BAR Global, they should feel confident that the item is available and will be delivered in a timely manner.

What to do:

  • You must make sure the items you’re offering are in stock for the duration of the listing and are delivered to the buyer, unless the buyer doesn’t meet the delivery miles coverage requirements.
  • For multi-quantity listings, make sure you have ready access to all the items you’re offering. 
  • If you run into an inventory problem that’s beyond your control, you’re responsible for letting the buyer know when the item will be available or issuing a refund immediately for the full amount

What not to do:

You must not:

  • List an item that may be out of stock by the time of purchase
  • List an item that you’re simultaneously selling outside of BAR Global without ensuring beforehand that you have enough product available
  • Offer an item that may not be what’s delivered to the buyer
  • Offer an inflated number of items in a multi-quantity listing

Additional information

The Sale of Goods Act 1979 (as amended), places numerous legal obligations on business sellers. In particular, items sold on BAR Global by business sellers to non-business consumers must be:

  • of “satisfactory quality”;
  • “as described”; and
  • “fit for purpose”

Where the seller is a private individual, the goods must be “as described”. The goods are not legally required to be of “satisfactory quality” or “fit for purpose”.

The Consumer Protection from Unfair Trading Regulations 2008 prohibits businesses from treating consumers unfairly. In particular, a misleading act or omission by the seller, which results in the buyer purchasing an item that they wouldn’t have otherwise have purchased, is a criminal offence in most cases.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (buyers’ legal right to cancel a purchase)

The Distance Selling Regulations generally apply to sales to non-business buyers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there is no face-to-face contact between the seller and the buyer before the contract is made. The Distance Selling Regulations usually cover sales made over the internet, including:

  • Buying any item on BAR Global app or site.

Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the ‘cooling off’ period) and get their money back, including the original postage and packing charges. If the seller has not provided all the information required under the Distance Selling regulations before the contract is concluded, the buyer will have up to three months. You must refund the original delivery charges. However, you are permitted to require the buyer to pay for the cost of returning the item, but only if you clearly inform the buyer of this before the contract is made.

You can specify the returns time frame and who pays for return postage when you setup your returns preferences. Please note that the minimum time frame for returns on BAR Global is 14 days. We’ve chosen this because a 14-day returns period will be required when changes to UK distance selling regulations come into effect in June 2014.

If your listing doesn’t fall under the Distance Selling Regulations, you’re not legally obliged to refund a buyer if they change their mind. However, you may choose to provide a service that goes beyond the minimum legal requirement in order to encourage consumers to buy from you.

Faulty items (your legal obligations to your buyers)

Under the Sale of Goods Act 1979 (as amended), items sold by business sellers to non-business consumers must be:

  • of “satisfactory quality”
  • “as described”
  • “fit for purpose”

If an item you sell doesn’t conform to these criteria, the buyer has the right to request money back within a “reasonable time”. What is considered a “reasonable time” varies from item to item. For example, a pair of skis is unlikely to be used straight away, so a “reasonable time” is likely to be longer than for an item normally used on a daily basis. Other factors may also affect what is defined as a “reasonable time” for specific items. In addition, the Sale and Supply of Goods to Consumers Regulations 2002 gives consumers a right to a repair or replacement where goods turn out to be faulty.

Items damaged in the post (your legal obligations to your buyers)

When a business sells an item to a consumer, the default position is that any loss or damage to the item that occurs in transit is the responsibility of the business. This means that you are likely to be required to replace items lost or damaged in the post. Most BAR Global business sellers choose to replace lost and damaged items as a matter of course, using insured postage services where cost effective.

Finally…

You’re responsible for reviewing and understanding BAR Global selling policies, as well as all applicable laws and regulations as outlined in the User Agreement. Therefore, learning about BAR Global’s selling policies before you list an item will help you avoid unintentionally breaking the rules.

Business seller policy

Briefly…

As part of the Unfair Commercial Practices Directive (April 2008), a business may not falsely represent itself as a private individual. By not registering as a business seller with BAR Global, you may be violating the law.

As a business seller, you must:

  • Register your business on BAR Global
  • Provide the following information in your BAR Global account and  your listings:
    • Full contact details for your business
    • Details of any relevant trade organisations to which you belong
    • Details of any authorisation scheme relevant to your online business
    • Clear indications of price, if relevant, including any delivery or tax charges
    • Your VAT number, if your online activities are subject to VAT

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions.

  • We may limit, restrict, or suspend you from buying, selling or using site features.
  • Your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees.
  • You may also forfeit special account status and any discounts.

Useful information

Are you operating as a business?

A few examples of when you should register as a BAR Global business:

  • Sell items that you have bought to resell
  • Make items yourself and sell them, intending to make a profit
  • Are a Trading Assistant
  • Buy items for your business

The Unfair Commercial Practices Directive (April 2008) makes it an offence in the UK for a business to falsely represent itself as a private individual. So if you are misleading potential buyers into thinking that you are a private individual when you are in fact a business seller (ie: by not registering as a business seller with BAR Global), you will be breaking the law.

Ensure your goods are of satisfactory quality

The most important piece of legislation in the UK relating to the sale of goods through BAR Global is the Consumer Rights Act 2015. The Act provides that wherever goods are bought by a consumer, they must meet certain minimum standards. This means that items sold through BAR Global by business sellers to non-business consumers must be:

  • Of satisfactory quality
  • As described
  • Fit for particular purpose

Therefore, goods sold by business sellers must not be inherently faulty at the time of sale, must match any description given to them and, allowing for factors like price, they must be fit for their purpose, defect free, safe, and durable.

When considering whether goods are “fit for purpose”, it’s not only the obvious purpose of the goods that will be applicable. If the seller has told the buyer that the goods will be suitable for a specific purpose (for example, “is suitable for wet conditions”), this purpose will also be relevant.

The Act applies to both new and used items. It is worth bearing in mind that second-hand goods are likely to be judged less rigorously than new goods. For example, it’s not reasonable to expect that used goods will be of the same quality as new goods. In any event, sellers of second-hand goods remain under an obligation to ensure that the goods are as described.

In addition, the Act introduced a 30-day refund period in which buyers can reject a faulty item and get a full refund, tiered remedies for faulty goods (including the right to a repair or replacement in certain circumstances) and pre-contract information requirements, among other things.

For information on consumer rights law, we recommend that you read this Business Companion Guide.

Resources:

Always include the correct pricing information

It is an offence under the Consumer Protection from Unfair Trading Regulations 2008 for business sellers to give consumers false or deceptive information about the price of goods, services, accommodation, or facilities. That applies in whatever way the price indication is given (e.g., written in a notice or leaflet, or given orally). It applies also to price indications that become misleading after they have been given, and to any indications given about the way in which a price will be calculated. Price indications can still be misleading even if the information given is factually correct.

Resources:

Make sure your listings are not misleading – Unfair Commercial Practices Directive

The Consumer Protection from Unfair Trading Regulations 2008 implements the EU’s Unfair Commercial Practices Directive and prohibits businesses from treating consumers unfairly. It obliges businesses not to use:

  • Aggressive practices (such as pressure selling)
  • Misleading practices (includes both acts and omissions)

One of the key tests in the regulations is whether the unfair commercial practice in question materially distorts the consumer’s economic behaviour (e.g. was the consumer persuaded to make a purchase they wouldn’t otherwise have made because of the commercial practice?).

A breach of the Consumer Protection from Unfair Trading Regulations 2008 is, in most cases, a criminal offence.

Resources:

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (ADR Regulations 2015) came into force in 2015. This legislation is aimed at resolving disputes without going to court and impose certain obligations on business sellers. Participation in ADR is voluntary, however the legislation still imposes obligations on business sellers, even if you choose not to participate. Read the full text for more information.

Also, the European Regulation on Consumer ODR (ODR Regulation) came into force in January 2016. The ODR Regulation applies where the buyer is based in a different EU country to you. Like the ADR Regulations, it’s voluntary. Nevertheless, the ODR Regulation also imposes certain requirements on business sellers, even if you choose not to participate. Find out more at the Official Journal of the European Union.

Returns and the law

This section provides answers to the more commonly-asked questions relating to returns and warranties you offer to consumer (non-business) buyers, for example when you sell on BAR Global.

Refunds when a buyer changes their mind – Consumer Contract Regulation

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have to refund the price of an item (and original delivery charges) if the buyer changes their mind. Make sure you process the refund within 14 days of when you receive the returned item or proof that the return has been posted.

Buyers have a minimum of 14 calendar days from the day after the item is received to let you know they’d like to return the item for a refund. You can set a longer returns timeframe if you choose. Buyers then have an additional 14 calendar days from when they let you know they want to return the item, to actually return it, or provide proof of the return.

Legally, you’ll have to refund the original delivery charges as well, to the value of the cheapest postage option. You can specify a returns timeframe and who pays for return postage when you setup your returns preferences.

You must inform your customers of their right to withdraw from the contract within the 14 day cooling-off period. If you do not provide this information, your buyers have up to 12 months to return an item for a refund. Here is an example of the instructions for withdrawal:

Example withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To [Name/Company], [Physical Address – no PO box], [fax number – if you have one], [Email address – if you have one]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of customer(s),

Address(es) of customer(s)

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

[ENDS]

For more information, have a look at the UK government site about online and distance selling for businesses.

Consumer Contracts Regulations apply only when you sell certain items.

If Consumer Contracts Regulations don’t apply to the sale of your item, you don’t have to provide a refund if your buyer changes their mind under the Consumer Rights Act 2015.

Where do the Consumer Contracts Regulations apply?

As a business seller, the Consumer Contracts Regulations apply when you sell from a distance to non-business buyers. In other words, where there is no face-to-face contact between you and your buyer before the contract is made. Consumer Contracts Regulations usually cover sales made over the internet, but may not apply to all types of items sold.

If your item doesn’t fall under Consumer Contracts Regulations, you don’t have to refund a buyer if they change their mind. However, you may choose to provide a service that goes beyond the minimum legal requirement in order to encourage consumers to buy from you.

Resources:

Refunds if the item is faulty or damaged?

The Consumer Rights Act 2015 states that items sold on BAR Global by business sellers to non-business consumers must be:

  • Of satisfactory quality
  • As described
  • Fit for particular purpose

If your item doesn’t meet these standards, your buyer can request their money back within a “reasonable timeframe”. What’s considered a “reasonable timeframe” varies based on the item. For example, a pair of skis is unlikely to be used straight away, so a “reasonable timeframe” is likely to be longer than for an item used on a daily basis.

The Sale and Supply of Goods to Consumers Regulations 2002 gives buyers the right to a repair or replacement if their item is faulty.

For more information about your statutory obligations, have a look at the UK government site about accepting returns and giving refunds. If you’re not sure, make sure you consult a professional about your minimum legal obligations before you create your returns policy.

Do I have to replace or refund an item that gets lost or damaged in the post?

As a business seller, you’re responsible for any loss or damage to your item while in transit to your buyer. This means that you are likely to be required to replace any lost or damaged items.

Many business sellers choose to replace any lost and damaged items using insured postage services. If you’d like to know the precise legal position on loss and damage in transit as it relates to your business, we’d recommend you seek advice from a professional.

Warranties

You don’t legally have to provide a warranty. However, if you choose to offer one, it’s legally binding. You may find that providing a warranty encourages buyers to buy from you over other sellers.

Remember that even once a warranty has expired, you may still have obligations under the Consumer Rights Act.

Resources:

What if I provide a service?

Consumers are also protected in relation to their purchase of services. The most important law covering the supply of services is the Consumer Rights Act 2015.

When it comes to the supply of services, tradesmen and professionals are required to carry out that service with reasonable care and skill and within a reasonable time. Similarly, if not explicitly agreed between the parties, the law will imply that any goods and materials supplied must be of satisfactory quality.

Resources:

Consumer Protection Act

The Consumer Protection Act 1987 gives people the right to sue the producer, importer or own-brander of a defective product for damages in respect of death, injury or damage to property caused by the product. Please be aware that you will also be liable if you fail to identify the producer when asked to do so by the person suffering damage.

Further information about consumers’ legal rights

In addition if you are a business selling to consumers you should be aware of consumers’ legal rights.

For more help, see the information on the Gov.uk website about consumer rights, or you can obtain consumer protection advice leaflets from Trading Standards.

Tax

Value Added Tax, or VAT, is a tax charged on most supplies of goods or services in the European Union.

Finally…

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (ADR Regulations 2015) came into force in 2015. This legislation is aimed at resolving disputes without going to court and impose certain obligations on business sellers. Participation in ADR is voluntary, however the legislation still imposes obligations on business sellers, even if you choose not to participate. Read the full text for more information.

Also, the European Regulation on Consumer ODR (ODR Regulation) came into force in January 2016. The ODR Regulation applies where the buyer is based in a different EU country to you. Like the ADR Regulations, it’s voluntary. Nevertheless, the ODR Regulation also imposes certain requirements on business sellers, even if you choose not to participate. Find out more at the Official Journal of the European Union.

 

International trading policy

Briefly…

We’re committed to providing a safer place to buy and list items, as well as assisting third parties in protecting their intellectual property rights. When someone uses other people’s intellectual property—such as copyrighted material and trade marks—in an unlawful way, it’s considered infringement, which is against the law and BAR Global policies.

Before listing items on BAR Global, be sure to read and follow our rules below and our listing policies.

Additional information for sellers

  • Items must comply with export laws: Make sure any items you’re selling can be lawfully posted outside of the country where you live. The export of certain items may require special licences, or may be banned altogether. In particular make sure to comply with Office of Foreign Assets Control (OFAC) and International Traffic In Arms (ITAR) regulations. For more information, see our Embargoed goods and prohibited countries policy and Firearms, weapons and knives policy
  • High-value and volume transactions: If you plan to do substantial business with customers in other countries, or if you’re dealing in higher value or highly regulated items, be sure to do careful research, and hire an expert if necessary to make sure that all transactions comply with all applicable laws. There’s often paperwork that you must fill out when completing these transactions
  • Here are 3 good reasons to check applicable laws before trading internationally:
    • Goods may be intercepted by customs officials. There may also be fines or other liabilities associated with goods impounded or seized by customs
    • If you are posting worldwide, your item may not appear in search results in countries where the item is not allowed. We may also remove listings, suspend or terminate a member’s account(s), and/or take action to exclude users from our site
    • You may be prosecuted. Such liability may exist in relation to the owners of trademarks, copyrights, or other rights (for example, if a European trademark owner were to attempt to assert rights in connection with the importation into Europe of legitimately manufactured goods that were intended for another market)

Visit the World Customs Organization for more information about customs regulations around the world. You might also want to contact a specific country’s embassy for guidance.

Additional information for buyers

  • Import tax: If you are ordering goods from abroad you may need to pay UK Customs Duty, Excise Duty and/or import VAT. You can find more information on Gov.UK’s Bringing goods into the UK page
  • Items must comply with import laws: Make sure you can lawfully import the item into your country before ordering it. Each country has different laws that limit the types of goods that can be imported. For example, your country might have restrictions on foods, plants, clothing, or even books that might result in the seizure and destruction of the imported item. Please also review our page on Importation of goods into the United Kingdom or Ireland.

Finally…

We encourage all sellers and buyers to comply with all governmental laws and regulations, both domestic and abroad. Since the import and export of items are highly regulated by law or may cause harm to BAR Global or our members, members should educate themselves on the laws governing the import and export of items prior to listing those items.

Important: This information is not intended to be legal advice. If you have any doubts about whether an item can be sold on BAR Global, we encourage you to consult a lawyer.

Firearms, weapons, and knives policy

Briefly…

Most weapons can’t be sold on BAR Global due to national and international laws, so our policies reflect this. Bear in mind that to safeguard the community, we may also ban other related items that are legal to sell outside of BAR Global.

Please see the section below for a comprehensive list of what is and isn’t allowed.

Make sure your listings and products follow our guidelines. If they don’t, they may be removed, and your buying and selling privileges could be restricted.

Ammunition

Live ammunition and ammunition components can’t be listed. See the list below for details.

Allowed

  • Plastic, rubber and wooden ammunition
  • Snap caps
  • Ammunition for airsoft guns
  • Safety bullets
 

Allowed in some situations

  • Empty ammunition boxes. The listing and product needs to say the item doesn’t contain ammunition
  • Converted brass (also known as trench art). The item has to show that it’s been converted and that it can’t be converted back into a usable casing
 

Not allowed

Items that are not allowed include but are not limited to:

  • Blank, dummy, live or inert ammunition
  • Bullets, buck shot or lead shot
  • Components of ammunition such as cartridges, casings, shells, or hulls
  • Gunpowder or primers
  • Reloading equipment, including items such as dies and moulds

BB guns, pellet guns and air rifles

We don’t allow listings or products for Airsoft guns, BB guns, pellet guns, or air rifles because they generally shoot a projectile.

Allowed in some situations

  • Accessories can be listed as long as they do not show the picture of the firearm itself
 

Not allowed

  • Air rifles, air guns or air pistols
  • Airsoft rifles or Airsoft guns
  • Any frame or receiver for a BB gun or air rifle
  • BB guns
  • Pellet guns

Explosives, grenades and military items

We do not permit the sale of weapons issued and formerly used by the military as we cannot confirm that the item has effectively and permanently altered for lawful and safe transport and sale.

We also don’t allow items specifically intended for a military application which neither have predominant civil applications nor performance equivalent to those of an article or service used for civil applications.

Not allowed

  • Ordnance, military weaponry (such as grenades and landmines), ammunition and related parts, and most military vehicles including aircraft and ships, even if it has been made ‘unserviceable’ or has been ‘de-militarised’ or ‘de-milled’
  • Articles or services specifically designed, developed, configured, adapted or modified for a military application.
    Examples of items not allowed on BAR Global include night vision goggles, body armour, technical data manuals, gas masks, and protective clothing which have significant military or intelligence applicability.
  • Military items listed by the International Traffic in Arms Regulations (ITAR):
    • US federal laws and regulations strictly control the import and the export of certain military items and information manufactured and developed in the United States, whether or not the buyer or seller are located in the United States. In addition to prohibiting the listing of military ordnance and other weapons and equipment listed, sellers are not allowed to list any items or information covered by Part 121 of the International Traffic in Arms Regulations (ITAR), also known as the United States Munitions List. We advise sellers to review ITAR Part 121. If the item you want to list is included on the United States Munitions List, it isn’t allowed on BAR Global.
    • The sale of any information, technical data, instruction manuals, or any other military data covered by ITAR Part 121 in any format is strictly prohibited
  • Metal replica hand grenades
  • Atom or nuclear weapons
  • Explosives
  • Missiles and rockets or launchers

Firearms

Actual firearms can’t be listed on BAR Global. However, some accessories for firearms are okay to sell, but only under certain conditions as detailed in our Firearm parts and accessories section. See the list below for more details.

 

Allowed in some situations

  • Signal and toy cannons unless they can shoot an object
 

Not allowed

  • Firearms regardless of their ability to fire, how old they are, or their status as collectables
  • Firearms include all component parts of a firearm, sporting, collectable, curio & relic, signalling pistols, and antique firearms
  • Any item that is designed to discharge any shot, bullet or other missile
  • Starter or blank guns
  • Cannons
  • Zip guns
  • Pin fire guns

Firearm parts and accessories

Actual firearms can’t be listed on BAR Global. However, some accessories for firearms are okay to sell, but only under certain conditions. See the list below for more details.

Allowed

  • Bulletproof vests/ flak jackets
  • Magazine holders, moon clips, speed loaders or stripper clips
 

Allowed in some situations

  • Accessories for guns such as butt plates, cleaning supplies, holsters, pistol grips, racks, scopes, slings, stocks, storage cases or trigger guards. The listing and product must include a description of the type of firearm the accessory or part is used for. If it doesn’t, the listing may be removed
  • Muzzle loader or black powder gun parts or accessories, as long as each item is offered in one listing at a time. (However, having separate listings for items that can be used to build a gun is prohibited.)
 

Not allowed

Items that are not allowed include, but are not limited to:

  • Parts or accessories for assault weapons. Listings or products that mention capability with an assault weapon, even if the part or accessory fits non-assault weapons, are also prohibited
  • Any listing or product for a firearm accessory which contains a picture of the firearm itself
  • Converters (items that can be used to give a firearm automatic firing capability)
  • Any part that is required for a gun to fire, including, but not limited to:
    • Barrels
    • Choke tubes
    • Cylinders
    • Firing pins
    • Frames, including grip frames
    • Magazines, regardless of capacity
    • Receivers, including parts, upper or lower, cut, or 80 per cent receivers
    • Slides
    • Trigger assemblies
  • Firearm kits that are used to create a firearm
  • Flash suppressors
  • Reloading presses and equipment
  • Sears
  • Silencers

Hand weapons

Some hand-to-hand combat weapons and martial arts weapons can’t be listed. See the list below, as well as the knives section, for more details.

Allowed

  • Instruction or training manuals on how to use hand weapons
  • Wii Nunchuk controllers for the Nintendo Wii
 

Allowed in some situations

  • Training or practice batons, night sticks, nunchakus, or tonfas that are made of rubber foam, dense foam, or foam with plastic interior tubes – you have to specify this detail in your listing and product. However, weapons that are foam padded with a metal interior aren’t allowed
 

Not allowed

Items that are not allowed include, but are not limited to:

  • Any offensive weapon as defined by Section 141 of the Criminal Justice Act 1988 (UK) or the Firearms and Offensive Weapons Act 1990 (Ireland) as these statutes may be amended from time to time
  • Swords
  • Handclaws, footclaws, throwing stars, shurikens, sandclubs, sandbags, slungshots, saps and blackjacks
  • “Kusari gama”, “kyoketsu shoge”, “manrikigusari” or “kusari” (lengths of rope, cord, wire or chain fastened at one end to either a sickle, hooked knife, hard weight or hand grip)
  • Leaded canes, staffs, crutches or sticks
  • Nightsticks, billy clubs, truncheons, tonfas, batons, police riot batons and similar items, regardless of age
  • Nunchaku (also called nunchucks or numchuks), coshes, shurikens, naruto and hollow kubutans
  • Plastic, brass or other metal knuckledusters
 

Knives

Knives are not permitted for sale on BAR Global with limited exceptions outlined below.

When listing knives on BAR Global, members should be aware that it is an offence to market a knife in a way which indicates or suggests that it is suitable for combat, or is likely to encourage violent behaviour involving the use of the knife as a weapon. It is also an offence to sell knives to a person who is under the age of 18.

Allowed

  • Dining cutlery sets that include knives used for eating
  • Letter openers
  • Razor blades and surgical blades
  • Tools such as chisels, axes, saws and hoof trimming tools
 

Not allowed

Items that are not allowed include and are not limited to:

  • Disguised knives such as belt buckle knives, lipstick case knives, air gauge knives and writing pen knives
  • Martial arts blunt training knives
  • Multi-tool knives and craft knives
  • Pocket knives, folding knives and clasp knives
  • Push daggers
  • Sharp kitchen knives (as in pair blocks), cake knives, carving knives, pairing knives, oyster knives and electric knives
  • Stealth, throwing, ballistic, grivory and rubber knives, Swiss Army knives, Stanley knives and Leathermans
  • Zombie knives, switchblades, spring-blade knives, snap-blade knives, gravity knives, stiletto knives and butterfly knives
 

Other weapons

Allowed

  • Bows and arrows
  • Non-pneumatic spear guns
 

Not allowed

  • Blow guns and blowpipes
  • Crossbows
  • Dart guns
  • Disguised stun guns
  • Flares, flare guns, flare launchers or receivers for flare guns
  • High voltage electric stunning devices
  • Potato guns such as bazookas, cannons, or launchers
  • Pneumatic spear guns
  • Replica Tasers
  • Shockers and shock guns
  • Stun guns
  • Weapons which discharge noxious liquids or gases such as tear gas or pepper spray dispenser

Airsoft, replica or other imitation firearms

Allowed

Replica firearms look very similar to real guns. Replica or imitation firearms cannot be listed.

  • Miniature firearms for action figures
  • Toy guns that clearly look like a toy
 

Allowed in some situations

  • Miniature Gun lighters, unless they appear to be full size
  • Parts and accessories for airsoft weapons can be listed as long as they are not classified as an assault weapon, that including similar name
 

Not allowed

  • Airsoft rifles or Airsoft guns
  • Paintball guns
  • Paintball cannons
  • Any listing for a firearm accessory which contains a picture of the firearm itself
  • Realistic cap guns
  • Replica firearms
  • Replica Blaster Kits

Finally…

For safety concerns and in order to follow laws and regulations, we restrict the kinds of weapons and accessories that can be sold on BAR Global. Be sure to follow all laws and regulations—as well as BAR Global policies—before buying or selling these items.

Intellectual property and the VeRO programme

Briefly…

We’re committed to providing a safer place to buy and list items, as well as assisting third parties in protecting their intellectual property rights. When someone uses other people’s intellectual property—such as copyrighted material and trade marks—in an unlawful way, it’s considered infringement, which is against the law and BAR Global policies.

Before listing items on BAR Global , be sure to read and follow our rules below and our listing policies.

Rules that affect what you can list on BAR Global

Allowed in some situations

The following items are restricted or prohibited because they may infringe on intellectual property or other proprietary rights of third parties.

  • Academic, beta and OEM software
  • Certain branded accessories, packaging, warranties, or other items offered without the accompanying branded product
  • Media, including:
    • Digitally delivered goods
    • Movie prints (35 mm, 70 mm)
    • Perfumes and cosmetics
    • Recordable media
 

Not allowed

The following items aren’t allowed on BAR Global.

  • Beta software
  • Bootleg recordings
  • Items that may enable unauthorised copies, including:
    • Hardware or software that would enable duplication of copy-protected material
    • Modchips, game enhancers and boot disks
  • Replicas, counterfeit items and unauthorised copies

Rules that affect how you can list items on BAR Global

Allowed in some situations

  • Using someone else’s picture or item description without their permission. Be sure you have permission to use pictures or product information created by someone else.
 

Not allowed

In a listing or product, BAR Global members cannot:

  • Encourage or enable others to infringe copyrights, trade marks, or other intellectual property rights of third parties
  • Improperly use BAR Global intellectual property, including use of the BAR Global name or logo and linking to the BAR Global website
  • Include authenticity disclaimers or deny responsibility for the items offered in their listings
  • Use images or text copied from other websites or internet searches in your listing or product page, unless the owner or creator has given you permission.

Reporting violations in listings or products

We created the Verified Rights Owner (VeRO) Programme so intellectual property owners could report listings or products that infringe their intellectual property rights. It is in BAR Global’s interest to ensure that infringing items are removed from the site, as they erode the trust of our buyers and good sellers.

Here are some of our basic guidelines on what to do:

If you’re the Verified Rights Owner: Only intellectual property rights owners can report BAR Global listings that infringe their copyright, trade mark or other intellectual property rights. If you are a rights owner, you can learn more about the VeRO programme and file a report from the Reporting intellectual property infringements (VeRO) page.

If you’re not the rights owner: Even if you’re not the rights owner, you can still help by getting in touch with the owner and encouraging them to contact us.

If your listing or product was removed: If you believe your listing or product was removed in error, learn more about how BAR Global protects intellectual property (VeRO).

Verified Rights Owner Program

What is this?

The Verified Rights Owner (VeRO) program allows owners of intellectual property (IP) rights and their authorized representatives to report BAR Global listings that may infringe on those rights. VeRO embodies our commitment to provide a safe place to buy and sell, which respects property owners’ rights.

What happened to my listing?

If your listing was removed based on a VeRO report, BAR Global sent you an email with details about why your listing was reported and how to contact the rights owner directly for more information.

If you have concerns or questions about why your listing was removed, please contact the rights owner directly.

Contact us in the following circumstances

  • You can’t find the rights owner’s email address in your removal notification email.
  • You sent an email to the rights owner, but they haven’t replied after 5 business days.

Sellers are responsible for ensuring that any item they list on BAR Global is authentic and that the listing description doesn’t infringe on the rights of others.

Examples of infringements

  • Items that bear the rights owner’s trademark—such as a logo—but were not authorized by the rights owner.
  • Unauthorized copies of audio, video, or other media.
  • Unauthorized use of a rights owner’s images or text in a listing.

I want to report a rights violation

We appreciate your help in identifying and reporting listings or product pages you believe may infringe on your intellectual property rights.

Reportable listings include

  • Items that infringe on your intellectual property.
  • Counterfeit or replica items.
  • Unauthorized use of copyrighted content in a listing or product page

Ineligible reasons to report a listing

  • Wanting to control where a product is resold by trying to enforce contracts or distribution of goods to authorized sellers (selective distribution).
  • Not allowing the sale if items are below a controlled price point (minimum advertised pricing or MAP).
  • Any terms a brand puts into their contracts that controls the way items are resold (contractual issues).
  • Government-controlled items that are illegal to sell (regulatory compliance issues).

For Rights Owners

If an item or listing infringes on your intellectual property rights, you can report the listing by submitting a Notice of Claimed Infringement (NOCI). Once your report has been processed, we’ll provide you with information on how to submit additional reports, if necessary. The NOCI can be submitted to BAR Global:

By email

vero@barglobal.net

You can also report alleged copyright infringements via a Digital Millennium Copyright Act (DMCA) notification sent to the BAR Global designated agent (contact information below) by providing ALL of the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed.
  • Identification or description of the copyrighted work that you claim has been infringed.
  • Identification or description of where the material that you claim is infringing is located on the BAR Global site, with enough detail that we may find it on the BAR Global app or website.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good-faith belief that the use of the allegedly infringing material isn’t authorized by the copyright owner, its agent, or the law.
  • A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Contact the designated BAR Global agent:

By mail

BAR Global Designated Agent
BAR Global Ltd, Suite 208 Regent Business Centre, 291 Kirkdale, Sydenham , London, SE26 4QD

By email

copyright@barglobal.net

VeRO participant profiles

If you are a Verified Rights Owner, you may create a profile page which allows you to share information about your intellectual property rights with the BAR Global community.

For example, you can provide information about

  • A list of your intellectual property, including brands, trademarks, and copyrights.
  • The potential consequences of infringing on a company’s IP rights.
  • The conditions under which products bearing your IP may be sold.
  • How to contact you with questions or concerns.
  • Other frequently asked questions.

If you would like BAR Global to post a free VeRO participant profile page for you, contact vero@barglobal.net for more information on how to start this process.

Third-party endorsements policy

Briefly…

BAR Global doesn’t allow third parties to provide logos or statements that claim to vouch for a member’s trustworthiness. You can include information in your listing about your BAR Global reputation, such as your Feedback ratings.

However, you can’t make statements about your reputation as a seller in a way that buyers can’t verify. You also can’t include endorsements from other people or companies that talk about your trustworthiness as a seller, because buyers can’t verify those types of claims.

Make sure your listing follows these guidelines. If it doesn’t, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed

  • Statements that guarantee the transaction or item, but don’t guarantee the seller. Examples include:
    • “Satisfaction guaranteed or your money back.”
    • “Protected transaction guaranteed.”
  • Statements about seller confidence because a buyer can easily verify this claim. Examples include:
    • “Buy with confidence! I have over 1,000 positive Feedback ratings.”
    • “Member FDIC”

Not allowed

    • Third-party statements, seals, or logos that vouch for the trustworthiness of a seller, such as:
      • “This BAR Global seller is extremely reliable and reputable.”
      • “Buy with confidence from a trusted seller.”
      • “Reliable seller”
    • Statements, seals, or logos that manipulate BAR Global’s Feedback system because buyers can’t verify these claims. For example, “100% positive Feedback in authentic watches.”

Finally…

Since we can’t verify the trustworthiness claims made by third parties, we don’t allow these claims in listings or products. Manipulating any BAR Global reputation system, such as Feedback ratings, could confuse or mislead buyers.

Prohibited and restricted items

Briefly…

Before listing your item, make sure we allow it on BAR Global, and find out if we have specific rules and conditions on how you should list it. Check the list of prohibited and restricted items below. You also need to make sure that the sale of your item complies with all laws.

Make sure your listings and products follow these guidelines. If they don’t, they may be removed, and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account.

Understanding the rules

Our policies are often based on country and state laws, although in some cases, we may also base our policies on input from our members and our own discretion, especially for dangerous or sensitive items.

Read and understand our policies before listing items. Follow our guidelines and review our examples so you know beforehand what you can and can’t sell on BAR Global.

When selling internationally, read our international trading policy. Although certain items may be legal to sell in your country, they might be illegal elsewhere.

The list of prohibited and restricted items below covers items you can list under certain conditions, and items that we don’t allow at all. In our medical drugs and devices policy, for example, while we don’t allow many items (such as contact lenses), we do allow other items under certain conditions (including certain types of medical instruments).

Prohibited and restricted items

  • Academic, beta, and OEM software
  • Adult only category
  • Alcohol
  • Animals and wildlife products
  • Artefacts, archives, antiques, cultural items and grave-related items
  • Autographed items
  • Bootleg recordings
  • Catalogues
  • Chance listings
  • Charity and fundraising
  • Complilation and informational items
  • Contracts
  • Counterfeit currency and stamps
  • Credit and debit cards
  • Currency, selling
  • Digitally delivered goods
  • Drugs and drug paraphernalia
  • Electrical and electronics equipment – examples include cable TV decoders, radar jamming devices, and traffic light control devices
  • Embargoed goods and prohibited countries – examples include items from Cuba
  • Enabling duplication of copy-protected material
  • Encouraging illegal activity
  • Event ticket resale
  • Firearms, weapons, and knives – examples include pepper spray, replica firearms, and stun guns
  • Food
  • Gaming machines (slot or fruit machines)
  • Government, transit, and postal items and official items – examples include aeroplane operations manuals, public transportation employee uniforms, and Royal Mail mailbags
  • Hazardous, restricted or regulated materials – examples include batteries, fireworks and refrigerants
  • Human remains and body parts
  • International trading
  • Items encouraging illegal activity – examples include an eBook describing how to create methamphetamine
  • Jewellery
  • Lock-picking devices
  • Mailing lists and personal information
  • Medicine and healthcare products – examples include prescription drugs, contact lenses, pacemakers, and defibrillators
  • Multi-level marketing, pyramid and matrix programs 
  • Offensive material – examples include ethnically or racially offensive material and Nazi memorabilia
  • Perfume and cosmetics
  • Personal relationships and services
  • Pesticides
  • Plants and seeds
  • Police-related items
  • Presale listings
  • Property
  • Recalled items
  • Recordable media
  • Replicas, counterfeit items, and unauthorised copies
  • Stamps, currency, and coins
  • Stocks and other securities
  • Stolen property
  • Surveillance equipment – examples include wiretapping devices and telephone bugging devices
  • Tobacco
  • Travel
  • Used clothing
  • Used cosmetics
  • Vouchers
  • Weeds

Reporting policy violations

If you see a listing that violates one of our policies, report it by selecting Report item in the item details.

If we determine that a listing or product has violated a policy, we email the seller and the buyer to let them know that we’ve removed the listing or product from BAR Global.

Images and text policy

Briefly…

When creating listings or product pages, members should write their own description and take their own photos. Buyers like to see images and descriptions that accurately represent an item they are purchasing. 

If you use text or an image that was created by someone else be sure that you have permission to use the text or image from the rights owner or creator.

If your image or text is being used by another member

  • You may contact the other member to ask if they’ll remove your image or text from their listing.

Keep in mind, when you create a listing or product page you give BAR Global and it’s members permission, through our user agreement, to use your images and product details. Your content may be added to the BAR Global product catalogue, at our discretion. Content added to the catalogue may be used by other sellers in their BAR Global listings.

What are the guidelines?

Your listing or product page should follow these guidelines.

You should use your own pictures when creating a listing. If you’re using someone else’s photos and text, make sure you have permission from the rights owner or creator.

Allowed

  • Images and text you created yourself
  • All BAR Global product catalogue images and text
 

Restricted

You should be sure you have permission from the rights owner or creator before you use the following:

  • Images or text copied from websites or internet searches
  • Stock photos and text
  • Information from product packaging
    • It’s usually OK to use information such as measurements, weight, or other item specifications that are necessary to describe the item that you simply can’t say any other way. However, you should avoid using any other text from product packaging.
  • Scans or text copied from catalogues or advertisements

Item location misrepresentation policy

Briefly…

Sellers must be clear and accurate about the location their item will be delivered or picked up from. We don’t allow false, inaccurate, vague, or misleading information about the location of an item in the Item location field or description. When listing items for sale, sellers are expected to provide the city, state and country of their item so postage costs and delivery times can be accurately calculated and communicated to buyers.

Also, if there is a location stated in the item description, it has to match the location in the item location field.

Make sure your listing follows these guidelines. If it doesn’t, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed

  • Accurate descriptions (the city and state or city and country match appropriately)
    • Hong Kong, China
    • Sydney, Australia
    • Omaha, Nebraska, United States
 

Not allowed

  • Giving an incorrect item location. For example, indicating that the item is in the U.S. when it is actually being sent from China.
  • Inaccurate, vague, or misleading descriptions (the city and state or city and country don’t match)
    • Beijing, United Kingdom
    • Hong Kong, United Kingdom
    • Worldwide, Singapore
    • Direct from manufacturer to, United States
    • Somewhere in Florida, United States
  • A location in the item description, if stated, that doesn’t match the item location field
  • Inconsistencies in return policy versus item location resulting in higher costs or confusion for buyers

Duplicate Listings Policy

Briefly…

The duplicate listings policy is designed to help you list in a way that makes it easy for buyers to find and compare items that interest them.

You can’t have more than one fixed price listing of an identical item at the same time.

These restrictions on duplicate listings include listing an identical item in different categories or listing an identical item using different usernames.

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions. We may limit, restrict or suspend you from buying, selling or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

What are duplicate listings?

Listings are considered duplicates if they are for items that have no significant difference between them, or if the listings appear to be for the same item in search results. To prevent your listings from being treated as duplicates, make sure you clearly show the differences in the title, price, condition, photo, subtitle, item specifics, or in the parts compatibility areas of a listing.

Make sure you use relevant item specifics, and include product identifiers like EANs and MPNs when applicable, to differentiate your items and boost visibility.

We may also look at other parts of the listing, such as the description, to determine whether it’s a duplicate.

Top tips to make sure your listings comply with the policy and have the best possible position in BAR Global’s Best Match search results

  • List identical items in one multi-quantity fixed price listing
  • List items with variations, such as size and colour, in one fixed price listing with variations
  • List items that fit multiple vehicles in parts compatibility listings. Don’t include the compatible vehicles in the title

What are the guidelines?

Follow these guidelines to make sure your listings follow our listing policies and have the best possible position in BAR Global’s Best Match sort order.

Allowed

  • Separate listings for items that are similar but not identical, as long as the differences are clearly reflected in the title, subtitle, price, photos, condition, item specifics, or parts compatibility areas of a listing
  • One fixed price listing with variations
  • One fixed price listing offering multiples of an item
  • Two or more listings to sell bundles or item lots, where the lots or bundles are very different and clearly satisfy different buyer needs. Be sure to use the Bundle listing item specific. For example, a camera with a lens and accessory kit meets a different buyer need to a camera body
  • Listings with more than one product number, product name, or brand in the listing as long as the item is specifically made to fit each product and the listing complies with our search and browse manipulation policy
  • Separate listings for items that are identical except for condition, such as 1 new, 1 used and 1 refurbished item

Restricted

  • Bundles with minor variations should be listed in a single fixed price listing with variations. For example, a camera with a choice of a 2GB memory card, 8GB memory card or 64GB card should all be listed as variations in a single listing
  • Separate listings for items made to fit specific products, models, or brands – such as connector cables, phone chargers or auto parts. You can have up to 5 fixed price listings per item for these types of products

This exception does not apply to generic or universal items that fit all or most products (for example, AA batteries)

Separate parts compatibility listings in Motors Parts & Accessories categories. You can use up to 5 separate listings for identical parts as long as:

  • The parts compatibility listings table shows different vehicle matches in each listing
  • The compatibility tables are filled with the maximum number of different vehicles selected by the seller (between 1,000 and 3,000, depending on the category), before creating additional listings. (This maximum number of different vehicles must not include any vehicles that are the same as in the other listings)

Not Allowed

  • Separate listings for identical generic or universal items – such as AA batteries, generic lens caps, generic cases and cables – listed as being compatible with certain products
  • Separate listings for identical items compatible with several products or models where the same compatible models are displayed in all listings. 
  • More than one listing for items that aren’t significantly different or don’t satisfy a different buyer need, including bundles with minor variations of accessories. For example, separate listings for an electronic item bundled with 10 accessories and one listing for the same set plus 3 more accessories. In this case, the items should be listed in one multi-quantity fixed price listing. 
  • More than one listing when an inconsequential bonus or free item is added as a bundle
  • Separate parts compatibility listings for identical parts in BAR Global Motors Parts & Accessories with the compatible vehicles listed in the title and the parts compatibility table
  • Listings for identical items with an additional item of insignificant value added to create a listing that appears different. For example, you can’t have one listing for a Dell computer with a mouse pad, and another listing for the same model Dell computer with a package of paper clips.

Rules and Policies for Buyers

Briefly…

This policy outlines our expectations for buyer behaviour. When buyers don’t meet these standards, sellers can report abusive behaviour.

Engaging in the unacceptable behaviour outlined in this policy may result in a range of actions, including issuing warnings to buyers, under certain circumstances blocking buyers from requesting returns or refunds, blocking buyers from opening claims, and account suspension.

When we review a report of a member violating our policies, we look at the circumstances, including the members’ history. We make decisions based on the evidence in the individual situation, as well as by evaluating patterns of behaviour that create a negative value in the marketplace. If we aren’t sure about something, we may not take any action. Also, because we respect our members’ privacy, we can’t discuss the results of any investigations.

Don’t demand something not offered in the original listing

Not allowed

  • Requesting a shipping service not offered by the seller
  • Requesting the seller ship to an address other than what you included in checkout
  • Requesting to use a payment method not offered during checkout
  • Requesting the seller hold your item so you can pay later
  • Requesting a partial refund without returning the item
  • Request additional items or services not included in the original listing or asking for a discount
  • Finding an item on BAR Global and taking the sale off BAR Global

Allowed

  • Select one of the shipping services offered by the seller when you checkout
  • Updating your address in your BAR Global account before you checkout
  • Pay for your item through a payment option offered at checkout
  • Pay for your item within two days
  • Returning an item in accordance with the seller’s returns policy
  • Purchase items according to the terms included in the original listing
  • Finding an item on BAR Global and completing the sale on BAR Global

Don’t make false claims

Not allowed

  • Claiming an item was not received when it was delivered
  • Claiming an item was not as described in order to return the item when the seller did not offer free returns

Allowed

  • Claiming an item was not received when it has not been delivered by the latest estimated delivery date
  • Claiming an item was not as described when the item you received did not match the description in the original listing

Don’t misuse returns

Not allowed

  • Returning an item other than the original item received
  • Using or damaging an item and then returning it
  • Returning an item with the reason that it was not as described when it was described accurately

Allowed

  • Returning the original item that was received in its original condition
  • Returning an item with the reason that it was not as described when it was described inaccurately

Don’t abuse the buyer protection programmes

Not allowed

  • A pattern of excessively opening BAR Global Money Back Guarantee requests or external payment disputes or chargebacks
  • Opening claims or harassing sellers about an item not received before the latest estimated delivery date has passed
  • Opening a BAR Global Money Back Guarantee request or external payment disputes or chargebacks:
    – When you have already received a refund from the seller or reimbursement from your payment provider
    – When you haven’t paid for an item
    – As retaliation against a seller following a previous dispute

    Allowed

  • Opening either a BAR Global Money Back Guarantee case or external payment dispute or chargeback, if you have not received the item or after the item you received didn’t match the description in the listing
  • Opening a BAR Global Money Back Guarantee refund request case when you didn’t receive the item and you haven’t been able to resolve the issue with the seller

Finally…

Acceptable buying practices include adherence to the following policies.

  • Communications: Your communications with sellers via email, BAR Global Messages or Community discussion boards should comply with our member-to-member contact policy.
  • Customs declarations: Asking a seller to falsely declare an item as a gift on a customs form is considered to be encouraging illegal activity.
  • Unwelcome and malicious buying: We consider buying an item when you have no intention of completing the transaction, or circumventing a seller’s buyer requirements, to be unwelcome and malicious buying.
  • Contact information: All BAR Global members must keep their account details up to date. We take action when we know that a member has false or missing contact information.

False or missing contact information policy

False or missing contact information policy overview

BAR Global members are required to provide accurate contact information such as their name, address, or telephone number when registering on BAR Global . BAR Global members are not allowed to use a fax or disconnected number as a telephone number.

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions, including restrictions of your buying and selling privileges and suspension of your account.

What are the guidelines?

Allowed

  • Providing your correct name, address, and telephone number
  • Keeping your contact information up to date. You can update your personal information in Settings and checkout. Learn more about changing your account information.

Not Allowed

  • Falsifying or omitting contact information such as a name, address, or telephone number
  • Failing to register a contact name along with the business name, for a business account
  • Using a fax number as a telephone number
  • Using a disconnected telephone number

Member-to-member contact policy

Briefly…

To keep the BAR Global marketplace functioning effectively, we are well aware of how important it is for members to be able to communicate easily with each other.

However, to keep everyone in our community safe we have guidelines and policies that cover how you communicate.

We don’t allow our members to:

  • Make offers to buy and sell outside of BAR Global
  • Send spam
  • Threaten others, or use profanity or hate speech
  • Exchange email addresses, phone numbers or other contact information, web addresses or links

To find out more about our policies related to member-to-member communications, please read our full policy guidelines below.

Members can send messages to each other through BAR Global. We encourage open communication between our members but we don’t allow our members to use these options to send spam, offers to buy or sell off BAR Global, threats, profanity, or hate speech. We also don’t allow members to exchange email addresses, phone numbers or other contact information, web addresses, or links within BAR Global messaging systems (Best Offer, My Messages etc.). BAR Global may monitor messages sent through BAR Global and between users for fraud, abuse, spam, and other violations of BAR Global’s policies.

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.

Please remember that we don’t have control over communication unless it takes place through BAR Global. Also, posts on BAR Global discussion boards aren’t covered by this policy. However, we do have a Community content policy.

Spam (email)

We don’t allow our members to send each other spam. “Spam” is an email (or part of an email) that is both unsolicited and commercial in nature.

Unsolicited means the person who received the message didn’t request it. Commercial means the message discusses buying, selling, or trading of goods or services.

Some examples of spam include:

  • Unsolicited email offers sent to potential buyers
  • Email messages sent to a member on a mailing list without that member’s prior permission
  • Invitations to join a mailing list that aren’t related to BAR Global Shop
  • Offers to buy or sell off BAR Global
  • Email sent using BAR Global Messages (or features such as the Contact member link) to send unsolicited commercial offers

Not allowed

  • Offers to buy or sell items outside of BAR Global
  • Messages that include email addresses, phone numbers, social media links, contact information, or user names
  • Messages that include links or web addresses
  • Email and websites impersonating BAR Global – Some members have reported receiving requests for personal information in email messages that look like they were sent from BAR Global, but weren’t. Learn how to recognise spoof (fake) BAR Global websites and report spoof emails
  • Sellers cannot show or link to direct email addresses in the listing or their Shop pages. Instead buyers can use the Ask a question feature at the bottom of the item description to send email messages to the seller.

If you have received spam from another BAR Global member, please forward it to spoof@barglobal.net.

If you received a warning for violating our spam policy and you believe it was sent in error, or you were suspended for violating our spam policy and would like to learn more, please contact us.

Threats

We don’t tolerate threats of physical harm using any method including by email or on our public message boards (such as our discussion boards, Answer Center, and other community areas).

Example: “If I don’t hear from you by tomorrow about the item I purchased, I will come over to your house and break your legs.”

If you receive a threat, report it to local law enforcement. You should also consider contacting your local phone company if the threat was made by telephone, or the other member’s Internet service provider (ISP) if the threat was made through email communication.

Profanity and hate speech

Members aren’t allowed to use profanity or hate speech in their communications with other members through BAR Global.

Feedback comments containing inappropriate content

Removable
These types of Feedback comments may be removed:

  • Feedback containing personally identifying information about another member, such as a member’s address, phone number, email address, or real name. We may also remove Feedback that can be used to obtain personally identifying information about another member, such as a delivery tracking number
  • Feedback not related to a sale, including a comment, reply, or follow-up related to a different sale
  • Feedback containing political, religious, social, or other commentary, rather than genuine comments about a sale
  • Feedback containing language that is profane, vulgar, obscene, or racist, as well as comments containing adult material or physical threats
  • Negative Feedback comments that directly contradict a positive rating. (When the comment is posted by the seller. This type of contradictory comment is not removable when left by the buyer.)
  • Feedback containing links or promotional language which encourages buyers to purchase outside of BAR Global
  • Feedback that includes references to law enforcement investigations or BAR Global or PayPal investigations

Not Removable
These types of Feedback comments aren’t removed:

  • Feedback comments containing accusatory language such as “fraud,” “liar,” “cheater,” “scam artist,” or “con man.” Although this type of comment is strongly discouraged, it isn’t removed unless it also contains content that isn’t allowed
  • Feedback comments containing URLs or links to barglobal.net or PayPal.com

Finally…

As outlined in our User Privacy Notice, we don’t sell or disclose your information for marketing purposes. Your email address and other contact information might be disclosed to the other party when involved in a successful BAR Global transaction with you. We investigate and take action on reports of misuse of this information.

Offers to buy or sell outside of BAR Global policy

Briefly…

We don’t allow our members to use BAR Global to contact each other to make offers to buy or sell items outside of BAR Global. Also, members can’t use information obtained from BAR Global or any BAR Global systems to contact each other about buying or selling outside of BAR Global.

Sellers are liable for fees arising out of all sales made using some or all BAR Global services.

If you receive an offer to buy or sell outside BAR Global, please report it to us.

Make sure you follow these guidelines. If you don’t, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

What are the guidelines?

Not allowed
Some examples of activities that aren’t allowed include:

  • Using member contact information obtained from BAR Global or using any BAR Global system to offer to sell any listed item outside of BAR Global
  • Posting or displaying contact information in a listing, including email, phone number, and mailing address, without the permission of BAR Global or except as required by law
  • Cancelling a listing to sell to a buyer who found the item on BAR Global
  • Including, requesting, offering, or referencing contact information or an offer to buy or sell an item outside of BAR Global within a Best Offer, email message, or other communication with an BAR Global user
  • In your listing page or in communications with another BAR Global member, you can’t refer to or promote your personal website (including links to home page web addresses that promote websites outside of BAR Global ), sales outside of BAR Global or other businesses.

Finally…

The best way to tell if you’re actually transacting on BAR Global is:

  • Open the BAR Global app
  • Tap on Orders and sign in.
  • Check to see that the listing you’ve bought, or sold appears in the Purchase Orders or Sales Orders sections.
  • If your transaction doesn’t show up in the orders, then you didn’t buy or sell the item on BAR Global.

Encouraging illegal activity policy

Briefly…

For a safer buying and selling experience on BAR Global, we don’t allow selling or linking to items that encourage, promote, facilitate, or instruct others to engage in illegal activity.

If you’re a seller, make sure your listing and order fulfillment processes follow these guidelines. If they don’t, your listings may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

What are the guidelines?

Not Allowed
Here are some examples of information, items, and activities that aren’t allowed on BAR Global:

Note: We may also remove listings as requested by law enforcement agencies.

Examples of information

  • Instructions on how to use or inject steroids (eBook, website, etc)
  • Lockpicking DVDs or DVDs that provide information on how to pick locks
  • A link to a website that provides information on how to hijack an aeroplane
  • An eBook describing how to create methamphetamine
  • Other sources of information similar to those listed here

Examples of items

  • Pill presses, moulds and dies
  • Products designed to fake the results of a urine or drug test
  • Reflective spray paint or license plate covers or diffusers
  • Software or services which can unlock blocked/barred mobile telephone SIM cards or enable access to restricted areas, confidential information or other encoded data
  • Kill switch activated electronic devices, including smartphones and tablets
  • Services to bypass or override kill switches
  • Other items similar to those listed here

Examples of activities

  • Falsifying customs declarations or having an item marked as “gift” in order to avoid customs fees
  • Buying an item and requesting that the seller falsify the customs or taxation documents related to the item

Finally…

  • If you find a listing that encourages illegal activity, you can report it.
  • If you sold an item and your buyer asks you to commit customs fraud, you can report it.

When we receive a report that a buyer asked a seller to falsify customs documents, we only review the report if the seller’s listing description clearly specifies who is responsible for paying the customs fees, duties, import taxes and any related charges.

Unwelcome and malicious buying policy

Preventing Unwelcome Buying

There are several steps sellers can take to prevent unwelcome buying including:

  • Set your delivery coverage miles.
  • Cancel transaction
  • Report member to BAR Global

Returns & Refunds  for Sellers

Briefly…

If a customer has a problem with their order, or if they change their mind about a purchase, they’ll get in touch with you and ask for help. Once the buyer tells you there’s a problem, you’ve got 8 calendar days to resolve it.

If an item has gone missing and hasn’t arrived, you’ll either need to provide additional/more detailed tracking details, or offer a replacement or refund. If the buyer got their item but it’s faulty, damaged, or doesn’t match the listing description, you’ll have to work with them to resolve their issue – you’ll also have to cover the return postage costs. If they changed their mind, how you can respond, and who pays for return postage, will depend on your return policy.

If a buyer wants to return an item to you, how you can respond will depend on why they’re returning it and on your return policy. If it’s faulty, damaged, or doesn’t match the description, you’ll have to accept their return request, even if you don’t offer returns.

When you create a BAR Global account, you’ll add your return policy web address and can choose whether or not to accept returns when a buyer changes their mind about a purchase. However, if an order arrives faulty or damaged, or if the buyer receives the wrong item or if you have no/invalid returns policy web address, they’re always entitled to return it to you.

When you receive a return request, we’ll send a message to your registered email address – it’ll also be available in your Messages. To ensure the issue is resolved as quickly as possible, we ask that you respond within 8 calendar days.

When an item is not received by the buyer

In the BAR Global app, navigate to the Resolution Centre and view the request details. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. You’ll also see your response options:

Add tracking details – You can provide tracking information showing the date you posted the item, the date it was delivered, and the address it was delivered to. If the item is worth £750 or more, it should also show the signature confirmation of the recipient.

Refund the buyer – The buyer will get a full refund, including the original postage costs. Choose this option if you don’t have tracking that shows the item was delivered or tracking details that shows that the package has been in transit without movement for 7 days or more.

Send a message to the buyer – If you’d like to speak with the buyer directly to try and resolve their issue, you can send them a message. If you and the buyer can’t agree on a resolution within 8 calendar days, you can ask BAR Global to step in and help.

Sending a replacement item – If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. Once you’ve sent the replacement, let them know it’s on the way and upload tracking information to the request.

The buyer received the wrong item, or it arrived damaged or faulty

If a buyer receives an item that wasn’t as described in the listing, or if it arrives damaged or faulty, they can return it to you even if your return policy states you don’t accept returns.

Here are your response options:
Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost. You’ll also be responsible for covering return postage costs.
Give a full refund – You’ll issue a full refund to the buyer, including original postage costs, and they’ll keep the item. This is a good option for low-value items.
Send the buyer a message – If you have any questions regarding the buyers request, you can contact them directly. If you can’t agree on a resolution to the issue after 8 calendar days, you can always ask us to step in and help.

You accept returns in your policy and the buyer changed their mind about a purchase

If you stated in your listing’s return policy that you accept returns, your buyer can return the item to you, even if they’ve changed their mind.

Here are your response options:

Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost.

If you stated in your returns policy that you’ll cover return postage costs, choose how you’ll arrange for the item to be returned.

Give a full refund – You’ll issue a full refund to the buyer and they’ll keep the item.

Send the buyer a message – If you have any questions regarding the buyers request, you can contact them directly. If you can’t agree on a resolution to the issue after 8 calendar days, you can always ask us to step in and help.

You don’t accept returns in your policy and the buyer changed their mind about a purchase

If you stated in your listing that you don’t accept returns when a buyer changes their mind, you’re not obliged to accept their return request. However, if you do, you’ll be providing a great customer experience and encouraging the buyer to purchase from you in the future.

Here are your response options:

Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost. 

Give a full refund – You’ll issue a full refund to the buyer. This is a good option for low-value items.

Decline the return – If you’ve stated in your listing that you don’t accept returns, you can decline the return request.

Send the buyer a message – If you have any questions regarding the buyers request, you can contact them directly. If you can’t agree on a resolution to the issue after 8 calendar days, you can always ask us to step in and help.

Refunding the buyer

When you agree to give the buyer their money back, or once you receive the returned item, you’ll need to issue their refund within 2 business days. To do this, simply go to the case in your Returns dashboard and choose Refund buyer. If you don’t refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf.

When you issue a refund to the buyer, they’ll be refunded through their original payment card. It usually takes 3 to 5 business days for a PayPal refund to go through. If they paid with a credit card, it may take up to 30 days to process depending on their card provider.

We’ll also automatically update your item quantity for you. If you don’t want your item quantity to be updated, simply edit item’s quantity after cancellation box when issuing the refund.

Note:
When you receive the item back, make sure to check it carefully before issuing a refund. If it isn’t returned to you in the condition it should be, you can ask us to step in and help. Learn more about our Condition of returned items policy.

When you issue a refund to the buyer, the full amount of the item (including any fulfilment charges) will be refunded to the buyer.

Who pays for return postage (you or the buyer) depends on the reason they’re returning the item and your return policy.

If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return postage, even if you don’t offer returns.

If they simply changed their mind or ordered the wrong item, who pays for return postage is determined by your return policy. If you stated you offer free returns, you’ll have to pay, otherwise you can ask the buyer to cover the cost.

Note:
We recommend using a tracked service for return postage. Tracking lets you know the item is on its way, and BAR Global can see the progress of the return in case we’re asked to step in.

Return postage options


If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them post the item back to you.

Ask the buyer to use a label you sent along with the item
If you included a return postage label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you.

Offer to send the funds for the return postage cost
Use the carrier’s postage calculator to find out how much return postage will cost. If you’re unable to determine the cost, contact the buyer and ask them to provide a quote.

Ensure that the amount includes a tracked service, and signature confirmation if the item’s worth is £750 or more.

Here’s how to send funds to the buyer:

Contact the buyer through Messages, and ask which PayPal account they’d like the funds sent to.
Send the funds by logging into your PayPal account and selecting the “Send” feature.
Ask the buyer to confirm that they have received the funds, and to upload tracking to the return request so you can see that the item is on its way.

Accommodate the return another way
If you’d prefer, you can provide the buyer with another method of returning the item. For instance, you can offer to pick up the item in person, or let them drop the item off at your closest store. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the Resolution details section.

​​Misuse of this feature

This feature is incentive for you to provide buyers with exceptional experiences, such as offering free returns. This feature may not be used to recoup market losses on items returned in the same condition or recoup return shipping and restocking fees.

It may only be used to recoup losses when an item is returned in a different condition to how it was sent. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this feature, or suspension from buying, selling, or using other site features.

​​Finally…

We know that our sellers want to provide buyers with a great experience, but sometimes you’re not able to reach an agreement, or you may disagree with their reason for returning the item. If you and the buyer haven’t been able to resolve the issue within 8 calendar days, we’re always ready to step in and help.

Condition of returned items policy

​​What are the guidelines?

Returned items that do not meet the below criteria may be subject to denial of a full refund of the item’s value. To be eligible for a return the exact item you purchased must be returned.

General return requirements
Same or unaltered condition (not an exhaustive list):

  • Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
  • All parts must be intact
  • Should be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
  • Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
  • Items must have original tags, labels, and/or any accompanying materials that were originally included


Parts & Accessories
Parts must not be previously installed
Art & Collectibles
Must include any provided certificates of authenticity, grading or appraisal
Items should not be removed from sealed packaging
Fashion
Items cannot appear washed or used
Items must have original tags
Sanitary lining cannot be removed from an undergarment
Item cannot be altered in any way
Item cannot be stained (dirt, makeup, food, etc.)
Software, Movies, Music & Games
Factory seal must not be broken/opened

Ask BAR Global to step in

​​When you can ask BAR Global to step in


Once the buyer has let you know that they have an issue, you have 8 calendar days to make things right. After that, if the matter hasn’t been resolved, either of you can ask us to step in and help out.

You don’t have to ask us to step in immediately after the 8 calendar days though – if you’re still working things through with the buyer, you have up to 30 days after their purchase to ask us for help.

​​What happens after you ask BAR Global to step in

We’ll review your case and resolve it in the fairest way possible. We normally come back with an answer within 48 hours, though occasionally it might take longer if we need more information. Once we’ve made a decision, we’ll let you and the buyer know.

If we close the case in your favour, the case will be closed immediately and you won’t need to do anything else
If we close the case in the buyer’s favour, we’ll issue them a full refund and then seek reimbursement from you. The case will be counted as “closed without seller resolution”, which may affect your seller standards
If you don’t agree with our decision, you can always appeal by providing new information within 30 days of the case being closed

Appeal BAR Global's decision about a return or missing item for sellers

​​Briefly…

If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed.

Whenever we’re asked to step in and help with an issue, we do our best to come to the fairest decision. Sometimes, though, you might not agree with our decision, especially if there’s additional information you can provide that you think should be considered.

When you make an appeal, we’ll review the case and any new information you provide and come back to you with a final decision. Normally we’ll get back to you within 48 hours, though occasionally it can take a little longer.

Note:

You can appeal a decision at any time within 30 days of the case being closed.

​​​Information you’ll need when appealing


If you want to appeal the decision on a case, you’ll need to provide new, additional information, to back up your appeal. This can include things like:

For Sellers

  1. Proof that a returned item was delivered to the wrong address, or lost in the post
  2. Photos and/or documents showing the item was returned damaged
  3. Proof the buyer received a refund before the case was closed

For Buyers

  1. Tracking details showing that the seller received the item you returned
  2. Proof that your item was delivered to the wrong address
  3. A copy of a police report if applicable

BAR Global Money Back Guarantee

What is this?

BAR Global Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing description. You’ll get your money back. 

Buyers can use the BAR Global Money Back Guarantee process when:

  • An item isn’t received
  • An item received doesn’t match the listing

Most sellers work with buyers to quickly resolve issues, but if a solution isn’t reached, we can help. We work with sellers to ensure that buyers either get the item they paid for or get their money back.

What’s covered and not covered

Most transactions on BAR Global are covered by the BAR Global Money Back Guarantee.

Covered

Purchases are covered by the BAR Global Money Back Guarantee when all of the following are true:

  • An item isn’t received or it isn’t as described in the listing
  • A buyer reports that they didn’t receive an item or requests a return within the BAR Global Money Back Guarantee timelines
  • The purchases were made on BAR Global with payment processed through PayPal or PayPal Credit via checkout.
  • The items were paid for in a single payment, including payments with PayPal Credit
  • Items collected in person are covered, provided all of the above conditions are met

Not covered

  • Buyer’s remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing.
  • Duplicate claims through other resolution methods.
  • Items sent to another address after original delivery
  • Vehicles, Real Estate, Business & Websites for Sale, Digital Content, Intangible Goods, Classified Ads, Services, Tickets, and some Business Equipment categories
  • Items damaged during collection
  • Collection items damaged during shipment when shipment arranged by the buyer
  • Items collected by a third party on behalf of the buyer
  • Items not collected by the buyer

Sellers are subject to this policy.

When a buyer doesn’t receive an item

If a buyer doesn’t receive an item, the buyer needs to submit a request to report that the item hasn’t arrived. The seller should address the buyer’s concern and provide updates on the delivery of the item, tracking information, or a refund.

If the buyer isn’t happy with the seller’s response or doesn’t receive a response, the buyer can ask us to step in and help.

If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer’s address (as displayed on the ‘Workflow’ page), or proof of collection by the buyer.

Information required to prove a successful on-time delivery is all of the following:

  • Tracking number uploaded to the site by the seller before the estimated delivery date;
  • A delivery status of “delivered” (or equivalent in the country to which the item was delivered);
  • The date of delivery;
  • The recipient’s address, showing at least the city/county or postcode (or international equivalent) that matches the one found on the ‘Order details’ page; and
  • Signature confirmation, recommended always or particularly if an item has a total cost of £750 or more.

If we determine that the item wasn’t successfully delivered or collected, we refund the full cost of the item and original postage via PayPal. The seller is required to reimburse BAR Global for the amount of the refund.

When an item doesn’t match the listing

If a buyer receives an item that doesn’t match the listing, the buyer needs to submit a request to return the item. The seller should address the buyer’s concern and offer a solution, such as accepting a return or offering a replacement or refund. In some cases we may automatically accept a return request on the seller’s behalf.

If the buyer doesn’t receive a response and a solution, or returns the item but doesn’t receive a refund or replacement from the seller, the buyer can ask us to step in and help.

If asked to step in and help, we review the listing, photos of the item if provided by the buyer or seller, plus any other information about the item that the buyer and seller provide. If we can’t determine that the item matches the listing, if the seller has already offered a return, or the sellers stated return window and policy applies, we may ask the buyer to return the item to the seller.

When an item is returned to the seller

  • Buyers may be liable for any loss in value of the item if this loss in value is attributed to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the item. Some sellers may deduct the amount of loss from the amount reimbursed to buyer
  • The seller is required to accept the return at the same location specified in the listing
  • The cost of return postage is the seller’s responsibility. For items being returned with a total cost of £750 or more, signature confirmation is required
  • The seller pays for any customs charges on the returned item

The seller must generate a return postage label. When a return postage label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won’t be refunded by BAR Global for the cost of the label.

After confirming that the item was returned to the seller, we refund the cost of the item less any loss in value (if applicable) and original postage via PayPal. We require the seller to reimburse us for the amount. 

If the seller chooses to offer the buyer an untracked returns label, the buyer will not be required to provide proof of delivery of the return if BAR Global is asked to step in. The seller will be responsible for the reimbursement amount.

When an item isn’t returned to the seller

In some cases, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller if, for example:

  • The seller chooses not to accept a return request or provide or fund a return postage label
  • The item location was misrepresented
  • It’s hazardous to post the item back
  • The item no longer has a value, for example products with an expiration date

BAR Global does not support partial refunds.

Counterfeit items

If a buyer reports that an item is counterfeit and there are strong indicators that the item is counterfeit, BAR Global may not require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such cases, we refund the buyer for the full cost of the item and original postage, and the seller reimburses us for the refund. The buyer may not sell the item on BAR Global or elsewhere.

Timelines

Item not received/collected

  • A buyer can report that they didn’t receive/were unable to collect an item once the item’s latest estimated delivery/collection date has passed and for 30 days after the latest estimated delivery/collection date
  • The seller has 8 days from the report to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help. The seller must have uploaded the tracking information for the item on to the site before the buyer asks us to step in and help for it to be considered.

If the buyer doesn’t ask us to step in and help within 21 business days of reporting that they didn’t receive/were unable to collect an item, the request closes automatically.

Item not as described

  • A buyer must request a return no later than 30 days after the collection date or the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window
  • The seller has 8 days from the request to respond to the buyer with a solution. If the seller does not respond with a solution, the buyer can ask us to step in and help. The buyer must ship the item back to the seller within 14 days from when the buyer submits the return request
  • For items where there’s no tracking uploaded by the buyer, if the seller doesn’t issue a refund within 2 business days of the item’s delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed
  • For items where the buyer has uploaded tracking, if the seller doesn’t issue a refund within 2 business days of the item’s delivery to the seller, we will automatically issue the buyer a full refund on the seller’s behalf. The seller will be required to reimburse us for such refunds. 
  • If the buyer doesn’t ask us to step in and help within 21 business days of starting a request for a return where no tracking information is uploaded (or the timelines described if a refund or replacement isn’t received), the request closes automatically

Latest estimated delivery/collection date

When we have no information about actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be the seller’s delivery lead days from payment date for transactions between a buyer and seller.

For collected items the latest estimated collection date will be the seller’s delivery lead days from payment date for transactions between a buyer and seller.

Extended timelines for BAR Global Money Back Guarantee coverage

In some limited situations, we may extend the period of time in which a buyer is eligible for the BAR Global Money Back Guarantee. This extra time allows us to take into consideration the buyer’s location, the postal service used, a seller’s extended return window, national holidays, e.g. Christmas, or delays due to circumstances such a natural disaster, national emergency, labour strike, or governmental act or other instances such as fraud. In most instances, when we extend timelines for BAR Global Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such extended timeline, we’ll notify sellers with an announcement on BAR Global.

Appeals

Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal the decision by providing appropriate documentation. We reserve the right to seek reimbursement from the seller if a buyer successfully appeals.

Refunds to buyers

Refunds from BAR Global are through PayPal refund processing system. Monies are refunded into the same payment card used for the payment transaction. In the unlikely event we’re unable to send refunds through PayPal, we may provide refunds by alternative means.

Seller funds, reimbursements, and fees

Seller funds

After a buyer reports that they didn’t receive an item or requests a return, or asks BAR Global to step in and help, a seller’s funds for that item may be held by BAR Global.

Reimbursements

If a seller is required to reimburse the buyer or BAR Global , the reimbursement amount is removed from their BAR Global account.

Seller fees

If a seller issues a buyer a full refund before we’re asked to step in and help, we credit the seller’s final value fee.

Using other programmes to address a concern

Buyers can’t use more than one resolution method to get a refund. 

If a buyer files an external dispute, any cases opened through BAR Global Money Back Guarantee for the same transaction are immediately closed.

Fraudulent claims

Fraudulent claims may include:

  • A buyer opening excessive requests or duplicate requests using other programmes
  • A buyer colluding with a seller to wrongly declare an item’s value for customs
  • A buyer filing a chargeback after receiving a refund

Buyers who file fraudulent claims are subject to consequences outlined in the Abusing BAR Global section. In addition, we reserve the right to indefinitely suspend the buyer’s coverage under the BAR Global Money Back Guarantee.

Finally…

  • Buyers and sellers permit us to make final decisions about all cases, including appeals
  • We may provide buyers and sellers access to each other’s names, usernames, contact information, and other information relating to a request
  • When a buyer and seller don’t speak the same language, we may assist with communication until the issue is resolved
  • The BAR Global Money Back Guarantee is not a product warranty
  • In some situations, we may open a request on behalf of the buyer. This may include situations in which a seller is suspended for fraudulent activity
  • We reserve the right to fix any processing errors we discover by debiting or crediting the payment card used for the incorrect refund or reimbursement

BAR Global Sales Workflow Policy for Sellers

Sample Fulfilment Workflow Chart

Cancel Transaction Policy

How to cancel a transaction

You can cancel a transaction by taking the steps below using the BAR Global app:

  • Navigate to the Orders page from the menus.
  • If you have not signed in, you will be prompted to sign in.
  • Select the Sales Orders tab (if you are the seller) or Purchase Orders tab (if you are the buyer).
  • Locate the order on the list and tap on the arrow button.
  • Then tap on the cancel button.
  • On the popup page, selected the cancellation reason and tap on the Cancel Order button to cancel the order.

After you cancel, we’ll let the buyer know. If they’ve already paid, they’ll get a refund. Please refer to our Sales Workflow policy for more details.

If possible, try to avoid cancelling a transaction because you don’t have the item to send – it’s considered a transaction defect and may affect your seller performance level. The buyer will still be able to leave you negative or neutral feedback about the transaction.

When to cancel a transaction

You can cancel a transaction as long as:

  • You haven’t sent the item yet (i.e. Awaiting Confirmation or Awaiting Dispatch).
  • The buyer hasn’t asked us to step in and help because they didn’t receive the item

What happens after you cancel a transaction

Since BAR Global uses PayPal payment processing system, a full refund will be issued automatically.

Once the buyer has been refunded, you’ll receive a refund notification email alert.

For more information on refunds, see our Returns & Refunds  for Sellers.

Best practices for avoiding and handling issues with buyers

Briefly…

There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases.

When a buyer has an issue with an order, it doesn’t just risk creating an unhappy customer, it can also create extra work for you. Below are some tips to consider while listing and posting your item.

If a buyer does get in touch to let you know they’ve had a problem, there are also a few best practices to keep in mind while working with them to resolve their issue.

When listing your item

  • It’s important to set proper expectations for the buyer – make sure your listing title and item descriptions are accurate, and include plenty of photos, making sure to highlight any scuffs or blemishes
  • Provide as many item specifics as you can – you want the buyer to know exactly what they’re buying
  • State your return policy clearly in your listing. If you’re happy to accept returns, you can automatically accept them, issue refunds, and even provide return postage. This can make the process much easier for the buyer, and much less effort for you
  • When stating your dispatch time, make sure it’s something you can manage. Failing to post on time can lead to your item arriving late

After your listing ends

  • Use a postage service that provides tracking, and upload the details as soon as possible. This lets the buyer know where their item is, and it helps to protect you in case they claim they don’t receive their item. 
  • Make sure to pack the item securely and carefully, to reduce the chance of if being damaged in transit – while an item can be in perfect condition when you post it, if it arrives damaged, the buyer is entitled to send it back to you
  • Provide the buyer with any appropriate proofs of authenticity for the item, but make sure to keep copies of them, in case we need to ask you to prove that the item is genuine
  • If your returns policy states you accept returns and cover return postage, consider including a returns label in the package in case the buyer has an issue. This will make things easier for both of you if the buyer needs to send the item back to you

Working with the buyer

It’s important to work with your buyer and help them resolve any issues that may come up with their order. Here are some steps you can take:

  • If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. Keep in mind that you have 8 calendar days to resolve their issue before they can ask us to step in and help
  • When communicating with the buyer, do your best to be polite and professional in your responses, even when they’re upset or angry. It helps to provide a better customer experience, and might make it easier to come to an agreement about their issue
  • If the buyer wants to return the item, they may accept a replacement, where you send them the same item again, or an exchange, where you send them a similar but different item

Cookie Policy

What are cookies?

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

Our use of cookies.

We use Cookies for the following purposes:

  • To improve the performance of our websites by understanding which parts work well, and which don’t.
  • To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on our and third party websites.
  • To measure how effective our online advertising and marketing communications are.
  • To enable us to collect information about how you and other people use our websites.
  • To improve your experience on our websites, for example we use Cookies to remember the products you’ve put in your basket and to personalise your experience.

What cookies do we use?

We use the following Cookies:

  • Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically.
  • Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
  • Functionality Cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
  • Targeting Cookies. These Cookies will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.

Blocking or restricting Cookies

You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutcookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

Contact us

If you have a question about this policy please contact us by one of the following means:

By post: Data Protection Officer at Privacy Team, BAR Global Ltd, Suite 208 Regent Business Centre, 291 Kirkdale, Sydenham , London, SE26 4QD

You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.

Policy change

This cookie policy was most recently updated in September 2019. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.

Privacy Policy

Brief summary

We appreciate and acknowledge that your privacy and the security of your personal information is very important. This notice explains what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you.

This policy applies if you interact with us through our services, over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”).

If you don’t have time to read all the detail, here are few things we think you may want to know:

  • The BAR Global brand is currently made up of BAR Global TicketingBAR Global Shopping and BAR Global Fulfillment.
  • Your personal information is, where appropriate, shared within the BAR Global brand.
  • We do use a third party (PayPal) to process your personal and payment card information on our behalf.
  • You have a number of rights over your personal information. How you can exercise these rights is set out in this notice.
  • We do send direct marketing, if we’re allowed to. And we do this to encourage you to buy our products and services by sending you offers and ideas that we feel will be of benefit to you. 
  • We also display online advertising relating to our products and services on websites across the BAR Global brand

Who are we?

We are BAR Global limited, our mobile app is called “BAR Global” and our website address is: http://barglobal.net.

What kind of personal information do we hold?

1. Information that you provide to us such as your name, address, telephone number, email address and other membership details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;

2. Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);

3. Your account login details for our services, including your user name and chosen password;

4. Information about whether or not you want to receive marketing communications from us;

5. Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;

6. Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services.

Our legal basis for processing your personal information

Whenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:

  1. Consent: You have told us you are happy for us to process your personal information for a specific purpose;
  2. Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
  3. Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
  4. Prevention of fraud: Where we are required to process your data in order to protect us and our customers from fraud or money laundering;
  5. Vital interests: The processing of your personal information is necessary to protect you or someone else’s life;
  6. Public information: Where we process personal information which you have already made public;
  7. Legal claims: The processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; and
  8. Legal obligation: We are required to process your personal information by law.

How do we use your personal information?

There are a number of ways in which we use your personal information, depending on how you interact with us. If you do not provide your information to us, then we will be unable to interact with you in that way – for example, if you do not provide your name, address and account details when purchasing one of our products online, we will not be able to sell you that product as we would be unable to process your payment or deliver the product to you.

We may use your information in the following ways:

  • To provide our products and services – we need to use your personal information to make our products and services available to you. If you then decide to order any of our products or services then we’re delighted, thank you. After that, we need to provide them to you, process your payment and sometimes award you Nectar points. And we need to use your details to do all this.
  • To personalise your shopping experience – we try to understand our customers so we can provide you with a great shopping experience, relevant marketing, personalised offers, shopping ideas and online advertising. Understanding how you use our Apps, how you interact with the BAR Global brand, where you shop, the products and services you buy and how you use and browse our websites helps us to do this.
  • For safety and security – we use your personal information to help provide safe and secure environments for our colleagues to work in, our customers to shop in and for our businesses to be conducted. To enable this we use CCTV, ANPR technology, body worn recording devices, monitor online behaviour and carry out checks to help us ensure that our customers are genuine to prevent fraud and to help customers use our services appropriately.
  • Analytics and profiling – we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy, the manner in which you consume them, how you shop across the whole BAR Global brand and by creating profiles about you. This helps us to serve you better and to find ways to improve our services, stores, apps and websites. These profiles help us to send you offers that are more relevant to you.
  • Contacting you – we use your personal information to contact you: either to conduct market research or to contact you about products and services from us and other companies. We may also contact you in relation to any questions you have raised with us or to discuss the status of your account with us.

Cookies and similar technologies

We use cookies to help give you the best experience on our websites and to allow us and third parties to tailor ads you see on ours and other websites. For more information please see our full Cookie policy.

Who might we share your personal information with?

BAR Global Brand – we will share your personal information in certain circumstances with the other companies within the BAR Global brand so that we can provide you with a high quality, personalised and tailored service (including relevant marketing) across our Brand. That includes sharing information with the member companies which operate BAR Global products/services and fulfilment.

Our service providers – we work with partners so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf and are required to meet our high standards of security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties include:

  • Advertising companies, who help us place BAR Global adverts online;
  • Payment Processing Services – Our payments are processed via PayPal payment services, for sellers and buyers. You do not require to be registered with PayPal to purchase our goods and services. We use PayPal for direct processing of debit and credit card payments.
  • Market research partners, who help us to analyse customer behaviour;
  • Third party vendors who help us to manage and maintain the brand’s IT infrastructure;
  • Where relevant, our professional advisors, such as lawyers and consultants;
  • Companies that deploy our email campaigns for us because they need to know your email address to carry out these services;
  • Companies that provide insights and analytics services for us so we can stock the right products, send the right marketing campaigns and understand our business and customers better;
  • Security and fraud prevention companies to ensure the safety and security of our customers, colleagues and business;
  • Companies which run our contact centres because they need your personal information to identify and contact you;
  • Companies who assess faults and repair products on our behalf;
  • Companies administer competitions for us so they run smoothly;
  • Companies that enable us to collect your reviews and comments, both online and offline;

Other organisations and individuals – we may share your personal information in certain scenarios. For example:

  • If we’re discussing selling or transferring part or all of a BAR Global Limited business, we may share information about you to prospective purchasers and their advisers – but only so they can evaluate the relevant business; or
  • If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you.
  • If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority such as the police or the Department for Work and Pensions;
  • If we need to do so in order to exercise or protect our legal rights, users, systems and services; or
  • In response to requests from individuals (or their representatives) seeking to protect their rights or the rights of others. We will only share your personal information in response to requests which do not override your privacy interests. For example, we will not share your personal information with individuals who are merely curious about you, but we will share your personal information to e.g. insurers, solicitors, employers etc. which have a legitimate interest in your personal information.

Keeping you informed about our products and services

We would like to tell you about the great offers, ideas, products and services of the BAR Global brand from time to time that we think you might be interested in. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.

We won’t send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by logging into BAR Global app and then to our Marketing Preference section.

Please note that it can take up a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.

Your rights

You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.

These include:

  • the right to access a copy of the personal information we hold about you;
  • the right to correction of inaccurate personal information we hold about you;
  • the right to restrict our use of your personal information;
  • the right to be forgotten;
  • the right of data portability; and
  • the right to object to our use of your personal information.

Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.

If you are seeking to exercise any of these rights, please contact us using the details in the “Contact Info” section below. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.

How long will we keep your personal information for?

We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us. However, in some instances we are required to hold your personal information for up to 12 years following the end of your relationship with us (e.g. for data relating to police investigations).

Security

We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:

We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there;

  • We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data;
  • Systems are proactively monitored through a “detect and respond” information security function;
  • We utilize industry “good practice” standards to support the maintenance of a robust information security management system; and
  • We enforce a “need to know” policy, for access to any data or systems.

Policy change

This privacy policy was most recently updated in September 2019. If we make changes to it, then we will take appropriate steps to bring those changes to your attention.

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